• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 05.12.19, 15:40
  • Opened by: Onur kaplan
  • Closed by: Fred
  • Closed on: 01.02.20, 13:28
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #16384 - Error

Hello,

We just bought your theme but because of the some little mistakes, we cannot use it as we want.
Such as;

1- When AMP activated, category, products and sub sections became unavailable, shows 404 error.
2- When we tried to reach Blog writings, system errors, you can see the photos of errors below.
3- At the main page, we cannot list products.
4-We cannot list on shop the look part.

We are facing with these errors, we would be glad if you can explain us which path to follow to fix this issues.

Thanks in advance for your help

https://ibb.co/FsD7s83 https://ibb.co/vj44Jmp

Comments

Fred 05 Dec 2019, 15:46

Hi, Onur.
First of all please disable Debug mode and try to enable the theme once more. Let me know the result

Onur kaplan 05 Dec 2019, 16:10

Hello,

The issue still continues, we tried the process you offered but couldn’t get any progress.

We are looking to hear from you soon

Thanks in advance for your help

Fred 05 Dec 2019, 16:11

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Onur kaplan 05 Dec 2019, 16:14

Hello, all done.

Thanks.

Fred 05 Dec 2019, 16:28

As I can see you have changed default URLs Schema. Please restore default settings to let me continue to check installed theme

Onur kaplan 06 Dec 2019, 09:11

Hello,

All done, thank you so much.

Fred 06 Dec 2019, 10:24

As I can see all works fine now

Onur kaplan 06 Dec 2019, 10:38

Hello,

As you see on these photos, nothing works fine at the moment.
Also, we don’t want to use ID at SEO, coz we are using our system since 5 years as the same.
That’s why we bought this theme as AMP.

https://imgyukle.com/i/RDdSJx https://imgyukle.com/i/RDdxep https://imgyukle.com/i/RDduX6

Thanks in advance for your help.

Fred 06 Dec 2019, 13:32

1. blog issue. As I can see the error cause by a file from override folder, which has been added by some module I suppose. Th solutions ton disable overrides and remove files from that files. See the original content of the “override” folder here https://github.com/PrestaShop/PrestaShop/tree/develop/override/classes 2. Where I can see that error from the second screenshot
3. What is the issue with third slide? I don’t understand

Onur kaplan 06 Dec 2019, 14:13

Hello Fred,

2- at the Lookbook module, when we try to edit something to click edit on it, it has error as at the photo.
3- even we select product list, does not list products.It does not the selected category’s products.

Thanks in advance for your help

Onur kaplan 06 Dec 2019, 15:51

Hello Fred,

Also, we are having this error when we try size guide but after choose the size, adds to shopping cart without problem. So, the problem is only at size guide.

Thank you so much.

Attachments:

Ekran Resmi 2019-12-06 17.48.... (917.9 KiB)
Fred 07 Dec 2019, 12:48

2. Lookbook is in progress… 3. Product List works fine for me for desktop and AMP https://take.ms/GIlLx

4. I can’t reproduce the issue. It always works for me https://take.ms/GpGqU

Onur kaplan 07 Dec 2019, 15:19

Hello,

This is exactly the issue of product listing

Thank you.

Attachments:

Ekran Resmi 2019-12-07 17.16.... (81.5 KiB)
Ekran Resmi 2019-12-07 17.16.... (173.9 KiB)
Ekran Resmi 2019-12-07 17.17.... (892.4 KiB)
Fred 07 Dec 2019, 15:33

As I can see you have selected “new” product to show. But do you have at least one “new” product?
See more about “new” products here: https://alysum5.promokit.eu/promokit/documentation/#faq2

Onur kaplan 11 Dec 2019, 09:39

Hello Fred,

First of all, we are grateful for your support.
Seems like all previous issues resolved for now. But now, when we try to change the language from English to Turkish at AMP design, it becomes HALF Turkish and HALF English.
Also, at the AMP Design, we are having trouble about image sizing. We want it as 100% but it changes it automatically as 130%.
How can we arrange it’s size 100% ?

Please check the photo to understand better whan we mean.

Thanks for your help.

Attachments:

Ekran Resmi 2019-12-11 11.33.... (204 KiB)
Fred 11 Dec 2019, 11:49

Hi, Onur.
1. There is no Turkish translation, so you have to translate it yourself. Check out this link http://alysum5.promokit.eu/promokit/documentation/amp/translations.html

2. Please make sure you have correctly configured images in your back office. You source images MUST have the same size what you defined in the back office http://alysum5.promokit.eu/promokit/documentation/#images

Onur kaplan 11 Dec 2019, 11:55

Hello Fred,

Thanks for the translation.

My issue is not about image sizes, it’s about CSS element style. Please check the photo to understand the situation better.

Thanks for your help.

Attachments:

Ekran Resmi 2019-12-11 13.51.... (488.5 KiB)
Fred 11 Dec 2019, 12:27

Please don’t take a look at CSS of the images, all is correct there, it’s generated automatically by Google AMP scripts.
Please check out carefully what I wrote you before. As I can see you have uploaded square images 300×300, but in your Image settings defined “rectangular” 380x494px

Onur kaplan 11 Dec 2019, 12:30

Hello fred,

We are grateful for your support.

Fred 11 Dec 2019, 12:49

you are welcome

Onur kaplan 13 Dec 2019, 14:12

Hello,

We are having problem with the AMP system now.
The problem is, we are carrying our 5 years old website to prestashop framework and it does process it as SEO ID at our system.
We mean that, on Prestashop it becomes as https://modayitikla.com/18-erkek-sweatshirt but at our 5 years old database, it becomes like https://modayitikla.com/erkek-sweatshirt. We want to use it as removing ID part. Otherwise our 5 years old SEO will be junk.
We managed to remove ID but AMP mobile system errors now.
Can we use AMP system with removing the ID part? Without AMP, this design’s mobile version is not usable. We are leaving a photo for you better understand it.

Thanks in advance for your help.

Attachments:

Ekran Resmi 2019-12-13 15.59.... (755.9 KiB)
Ekran Resmi 2019-12-13 16.00.... (138.4 KiB)
Fred 15 Dec 2019, 12:33

The link is not available for me https://modayitikla.com/18-erkek-sweatshirt could you please check?

Onur kaplan 16 Dec 2019, 08:38

Hello,

We don’t want to use ID on categories or products page.

https://prestashop.modayitikla.com/18-erkek-sweatshirt (we don’t want this 18 on SEO.)
We can remove it but after we removed, AMP is not working.

Thanks in advance for your help.

Fred 16 Dec 2019, 09:59

Could you please remove IDs to let me see the issue with AMP?

Onur kaplan 16 Dec 2019, 11:02

Hello,

After processed AMP module, does not let me to remove it, also you can see the photo for the error.

Thanks for your help

Attachments:

Ekran Resmi 2019-12-16 12.59.... (58.2 KiB)
Fred 16 Dec 2019, 15:08

Try to disable AMP module, then change your settings, and then enable module back

Onur kaplan 16 Dec 2019, 15:13

Hello,

Thank you so much.

Fred 16 Dec 2019, 15:15

You are welcome.
We will try to fix that in further updates

Onur kaplan 18 Dec 2019, 12:32

Hi,

How can we change the background picture while photos loading?
When you check the photo we sent, you will understand better.
It shows a picture while loading page, loading photos, we want to change that image.

Thanks a lot for your help.

Attachments:

Ekran Resmi 2019-12-18 14.27.... (22.8 KiB)
Ekran Resmi 2019-12-18 14.26.... (46.1 KiB)
Fred 18 Dec 2019, 12:53

Open the file /themes/alysum/templates/catalog/_partials/product-image.tpl
change the “value” of the var “src” on the line “2”, like this:

{assign var="src" value="PATH_TO_YOUR_IMAGE_HERE"}
Onur kaplan 18 Dec 2019, 12:57

Thank you.

Fred 18 Dec 2019, 12:57

you are welcome

Onur kaplan 26 Dec 2019, 12:16

Hello,

We do not have AMP Footer Builder speciality, so how can we edit the Footer?

Thanks in advance

Fred 26 Dec 2019, 12:19