- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 09.12.19, 17:19
- Opened by: Alessandro Mancini
- Closed by: Fred
- Closed on: 03.01.20, 15:26
- Reason: Closed
- Comment: Glad to help!
Ticket #16406 - No payment method available in AMP
When I try to check out on a mobile device (with AMP) in the payment section there are no payment methods available. In the desktop version instead there are correctly.
Comments
Hi, Alessandro.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office
Done
I see you have theme version 5.3.8. Please try to update it to latest 5.3.9. Make a backup before.
I can’t complete the update. When I click on RUN THEME UPDATE I get the following error: THERE IS NO FILE TO UPDATE!
Attachments:
Schermata 2019-12-10 alle 11....(46.9 KiB)Schermata 2019-12-10 alle 11....(127.5 KiB)I have updated AMP manually, please test it out now
The problem still occurs
I have updated AMP manually, please test it out now
the problem continues to occur
Are there any news?
Sorry for the delay, we are currently working on that…
I need a link to your back office
Added in my profile
Could you indicatively tell me the timing to solve the problem? Thanks
The issue is very strange and we keep working on that whole this day, I hope it will be solved today.
Something wrong seems with the configuration.
I have disable Prestashop Checkout and enabled Wire Transfer module, then I also enable it for all countries and now all works the same for desktop and mobile pages. Please try now to configure Prestashop Checkout module
https://take.ms/COAad
I tried to reactivate the Prestashop Checkout module and the problem returns.
Let me check it out…
Prestashop Checkout is a new module and is seems doesn’t work in AMP.
We will keep working on that, because we have to make it work in any case.
For you the fastest solution is to enable desktop checkout page in the AMP settings.
May I continue to work on your prestashop? because you already has configured checkout module
yes, you can continue to work on it
ok, it can take some time…
I hope you can get the two modules working together because the mobile version (without AMP) is not done well
ok, it can take some time…
you seems just wrongly translate it to Spanish
what would I have wrongly translated into Spanish?
Sorry, that is a comment for another ticket