• Closed by: Fred
  • Closed on: 03.01.20, 15:26
  • Reason: Closed
  • Comment: Glad to help!

Ticket #16406 - No payment method available in AMP

When I try to check out on a mobile device (with AMP) in the payment section there are no payment methods available. In the desktop version instead there are correctly.

Attachments:

Screenshot_20191209-171228.jpg (258.2 KiB)

Comments

Fred 10 Dec 2019, 11:41

Hi, Alessandro.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Alessandro Mancini 10 Dec 2019, 11:47

Done

Fred 10 Dec 2019, 11:48

I see you have theme version 5.3.8. Please try to update it to latest 5.3.9. Make a backup before.

Alessandro Mancini 10 Dec 2019, 12:00

I can’t complete the update. When I click on RUN THEME UPDATE I get the following error: THERE IS NO FILE TO UPDATE!

Attachments:

Schermata 2019-12-10 alle 11.... (46.9 KiB)
Schermata 2019-12-10 alle 11.... (127.5 KiB)
Fred 10 Dec 2019, 12:22

I have updated AMP manually, please test it out now

Alessandro Mancini 10 Dec 2019, 14:58

The problem still occurs

Fred 10 Dec 2019, 20:44

I have updated AMP manually, please test it out now

Alessandro Mancini 11 Dec 2019, 08:46

the problem continues to occur

Alessandro Mancini 12 Dec 2019, 10:38

Are there any news?

Fred 12 Dec 2019, 10:39

Sorry for the delay, we are currently working on that…

Fred 12 Dec 2019, 14:04

I need a link to your back office

Alessandro Mancini 12 Dec 2019, 14:13

Added in my profile

Alessandro Mancini 12 Dec 2019, 16:49

Could you indicatively tell me the timing to solve the problem? Thanks

Fred 12 Dec 2019, 16:51

The issue is very strange and we keep working on that whole this day, I hope it will be solved today.

Fred 12 Dec 2019, 17:10

Something wrong seems with the configuration.
I have disable Prestashop Checkout and enabled Wire Transfer module, then I also enable it for all countries and now all works the same for desktop and mobile pages. Please try now to configure Prestashop Checkout module
https://take.ms/COAad

Alessandro Mancini 12 Dec 2019, 17:22

I tried to reactivate the Prestashop Checkout module and the problem returns.

Fred 12 Dec 2019, 17:23

Let me check it out…

Fred 12 Dec 2019, 17:27

Prestashop Checkout is a new module and is seems doesn’t work in AMP.
We will keep working on that, because we have to make it work in any case.
For you the fastest solution is to enable desktop checkout page in the AMP settings.

Fred 12 Dec 2019, 17:41

May I continue to work on your prestashop? because you already has configured checkout module

Alessandro Mancini 12 Dec 2019, 17:45

yes, you can continue to work on it

Fred 12 Dec 2019, 17:46

ok, it can take some time…

Alessandro Mancini 12 Dec 2019, 17:48

I hope you can get the two modules working together because the mobile version (without AMP) is not done well

Fred 12 Dec 2019, 20:49

ok, it can take some time…

Fred 12 Dec 2019, 20:52

you seems just wrongly translate it to Spanish

Alessandro Mancini 13 Dec 2019, 08:44

what would I have wrongly translated into Spanish?

Fred 14 Dec 2019, 19:06

Sorry, that is a comment for another ticket