• Closed by: Fred
  • Closed on: 03.01.20, 15:28
  • Reason: Closed
  • Comment: Glad to help!

Ticket #16441 - Password change amp version

Hello Guys,

when I am asked to put a new password the button appears inactive and nothing happens
on the other hand I still receive an email telling me that my password is changed

then when I restart the operation I no longer receive an email to change my password.

Do you have an idea ?

Comments

Thomas BELLANGER 12 Dec 2019, 15:16

i have the same bug in desktop version by the way

Fred 12 Dec 2019, 18:12

what is the credentials to login to see your website http://preprod.maitretisanier.com

Thomas BELLANGER 16 Dec 2019, 14:32

Hi Fred,
Sorry it’s
login: maitretisanier
pass : Maitretisanier!

Fred 16 Dec 2019, 18:30

Hi, Thomas.
I can’t find where is the “new password” field. Could you please take a screenshot?

Thomas BELLANGER 17 Dec 2019, 10:25

Yep it’s here
image.noelshack.comfichiers20195111576525001-capture.jpg

Fred 17 Dec 2019, 11:26

I don’t see the issue, it just works for me and here is an email what I received https://take.ms/qqW6Y

Thomas BELLANGER 17 Dec 2019, 11:32

Yes first time, but if you restart the operation no longer email received

Fred 17 Dec 2019, 12:51

The theme doesn’t manage such things, and I even can’t reproduce it. It just works for me