- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 13.12.19, 16:17
- Opened by: Giuseppe Gargiulo
- Closed by: Fred
- Closed on: 03.01.20, 15:31
- Reason: Closed
- Comment: Glad to help!
Ticket #16450 - Problem with module "Product Comments"
Hello.
I have problems with the comments form (productcomments). I installed the theme, but the module does not exist. The theme has its own comment form. How can I solve ??
Version prestashop 1.7.6.1 and alysum version 5.3.8.
thanks
Comments
Hi, Giuseppe
productcomments is native prastashop module. Please make sure it’s installed and enabled
Hi Fred. The module is active but when I try to publish a comment it does not give me the possibility to select the stars for the evaluation. After publishing the comment it loads to infinity. From the console I notice an error Js.
So 2 errors.
1 - Stars not selectable
2 - Loading to infinity
I have attached a screen shot
Attachments:
Cattura.JPG(28.3 KiB)Hi, Giuseppe.
Please update the theme to the latest version 5.3.9.
In case of problems please check out this ticket - https://support.promokit.eu/?do=details&task_id=16328
Hello. Trying the procedure you suggested returns this error to me.
Attachments:
Cattura.JPG(76 KiB)Have you tried suggested fix? https://support.promokit.eu/?do=details&task_id=16328
Yes the theme has been updated. Now only the problem of the stars remains. They are not highlighted when the comment is released.
Make sure that is not a cache issue. Try to clear cache in your back office
Yes I deleted chace from both prestashop and browser. The problem of the stars at the time of evaluation remains.
Yes I deleted chace from both prestashop and browser. The problem of the stars at the time of evaluation remains.
Could you please give me a link to a page where I can see the issue?
https://www.franzesejunior.it/maglioni/536-maglione-givenchy-1000000182569.html
it’s closed for me.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office
thank you the problem was elsewhere. good job
you are welcome
I’m sorry if I open this ticket again. But now it’s the facebook widget that doesn’t work.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office
Ok data entered
the link http://www.franzese.it/Backoffice is not available for me
I’m sorry, my mistake
https://www.franzesejunior.it/Backoffice
I’m sorry, my mistake
https://www.franzesejunior.it/Backoffice
Ok. But as I can see you didn’t configure the Facebook module yet
on version 5.3.8 there was a need to configure it. On version 5.3.9 yes? Are you talking about the Facebook Bundle module?
all solved thanks
you are welcome
Hi here I am again. Now I have problems with translations. As soon as I make a translation the theme does not save the change.
That is not theme’s issue. Here is a thread on prestashop forum about that https://www.prestashop.com/forums/topic/958547-prestashop-1751-translations-not-saving-updating/ Try to change the translation directly in the files /themes/alysum/translations/it-IT/