• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 20.12.19, 18:54
  • Opened by: Areti Moki
  • Closed by: Fred
  • Closed on: 01.02.20, 14:08
  • Reason: Closed
  • Comment: Glad to help!

Ticket #16492 - Search not showing product's images

On the search bar, shows up the product but without image. In addition the loader not stop.
Please check the video-screencast.
https://drive.google.com/open?id=11E99SldKutCgiYlLJF85O-aDK2HXl5kV

Comments

Fred 21 Dec 2019, 10:37

I didn’t touch anything, but your search works fine for me https://take.ms/cKAuGd

Areti Moki 21 Dec 2019, 12:22

This is a wrong page!!!

As I mentioned in a previous email, I have twice purchased your theme for two different clients. Unfortunately, your platform does not allow me to save a second license and credentials to my profile. The site you looked at is the first one I’ve built in a long time and it works properly. (Before latest update) The second site I have a problem with the search module is www.pharmastic.gr and the credentials are.
Backend
https://www.pharmastic.gr/admin_psp/index.php username: support@pharmastic.gr
password:pharmastic2019

FTP: ftp.pharmastic.gr user: support@pharmastic.gr
password: pharmastic2019

Fred 21 Dec 2019, 14:27

Ok, No problem!!!
But you have to write what domain require to fix.
The issue is fixed https://take.ms/B2zLz

Areti Moki 04 Jan 2020, 13:04

This issue is not resolved. The search bar is not working as expected. Please check https://drive.google.com/open?id=1q0SBeTs8KyWr31nsG2WNUY2WDcTYOtxu

Fred 04 Jan 2020, 13:08

It works now https://take.ms/KfTQt

Areti Moki 04 Jan 2020, 13:15

It is not only the images, as you can see on my video-cast it wasn’t work and I don’t know what are done to correct it.
Anyway, the search add-on is not behaving properly!!!! It keeps loading constantly and doesn’t stop even if you not choose any product from the list. This is obviously not right.

Fred 04 Jan 2020, 13:16

But it works for me, nothing loading there, it just show the result https://take.ms/KfTQt