• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 04.01.20, 11:37
  • Opened by: ionut Ungureanu
  • Closed by: Fred
  • Closed on: 01.03.20, 12:15
  • Reason: Closed
  • Comment: Glad to help!

Ticket #16572 - Slider "oldstyle" is not available

why i can install sliders? i have this eror: Slider “oldstyle” is not available
and why i cannot see the new product on homepage?

acces:

http://pres.framboise.ro/admin333jfvisp/ usr: suport@taktica.ro
pass: parolademo22

Comments

Fred 04 Jan 2020, 11:58

Hi, ionut.
There are seems no permissions to copy slider into the folder /PRESTASHOP_ROOT/upload

ionut Ungureanu 21 Jan 2020, 17:50

hi and how to fix it? can i give you privete acces to the cpanel?

ionut Ungureanu 21 Jan 2020, 17:50

and other problem, facebook chat dont see, i configuret but not show

Fred 21 Jan 2020, 23:59

you have to give correct permissions for the folders on your server. You can read more about that in our documentation http://alysum5.promokit.eu/promokit/documentation/#getting_started

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP and Back office

ionut Ungureanu 22 Jan 2020, 09:10

i put my server details, can you look now? thnk you

Fred 22 Jan 2020, 09:45

I’m not able to connect to your server, here is the log of my FTP client:

Status:      	Connecting to 188.214.21.17:21...
Status:      	Connection established, waiting for welcome message...
Status:      	Initializing TLS...
Status:      	Verifying certificate...
Status:      	TLS connection established.
Command:	USER radu@taktica.ro
Response: 	331 User radu@taktica.ro OK. Password required
Command:	PASS ************
Response: 	530 Login authentication failed
ionut Ungureanu 22 Jan 2020, 10:00

i have change the date for login, and i try it it work now

ionut Ungureanu 22 Jan 2020, 10:00

please view my update

Fred 22 Jan 2020, 18:47

That’s really strange.
- The slider source file is available https://alysum5.promokit.eu/promokit/dummy/oldstyle.zip

- The folder “uploads” has “write” permissions
I suppose we have to take a look at server error logs, maybe there is some suggestion about the problem

ionut Ungureanu 22 Jan 2020, 19:13

i see, i have update my profile whit cpanel acces . feel free to look. thank you for your support

Fred 22 Jan 2020, 20:31

I still can’t find a solution. Something in your server blocks those requests to get slider file.
Try to import a slider manually https://alysum5.promokit.eu/promokit/documentation/#revslider

ionut Ungureanu 22 Jan 2020, 20:38

Ok i will try, but messenge chat?

Fred 23 Jan 2020, 12:31

Have you tried to configure Facebook module?

ionut Ungureanu 23 Jan 2020, 15:01

yes is configured, on mobile is appear but desktop not, and other problem, on amp mobile photo of product not apper in product page, and category not shwo product

Fred 23 Jan 2020, 15:20

Please update fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

ionut Ungureanu 24 Jan 2020, 10:27

i update my detalis

Fred 26 Jan 2020, 23:51

But as I can see it’s not configured https://take.ms/MVmD0

ionut Ungureanu 27 Jan 2020, 08:15

i see tahnk you,and wye i dont see category product and product images on mobile AMP?

Fred 27 Jan 2020, 11:07

Because you don’t have enable “https”, read more in the AMP documentation https://alysum5.promokit.eu/promokit/documentation/amp/troubleshooting.html