• Priority: High
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 04.01.20, 22:05
  • Opened by: Areti Moki
  • Closed by: Fred
  • Closed on: 01.02.20, 14:08
  • Reason: Closed
  • Comment: Glad to help!

Ticket #16574 - product images bugs

1. Look at the video-cast (other photo is loading and other photo is appearing on front-end, even after cleat cache)—-really crazy!!!! https://drive.google.com/open?id=1qmRzm6dhjzu17Pe6bIiRMBuL9QQ97LtU

2. Check the attachment. I need to customise product’s page image size and alignment , but unfortunately it doesn’t work when I am adding new custom CSS.
Your theme on ThemeForest it appears right and you mention that is fully customizable. If it is true.. Your Theme is full of Bugs.

It is really unproductive and unprofessional to wait so long for an answer.
With so many bugs, if you need 24 hours to see my question it is completely unprofessional. And most of the times you can’t find how to fix bugs.
And please do not find excuses that it’s not yours responsibility to fix bugs but Prestashop’s.
I’m sorry but once you’ve set up this Theme you are responsible for this!!!

I am waiting your support ASAP.



Fred 05 Jan 2020, 10:02

1. Sorry, about such "long" response time, but we have other customers too, and everyone says the same as you.
2. I have open that product and see there red image, then I have added new image there and see two images https://take.ms/L4x39 then I removed all images and added a new one and again it just works https://take.ms/rehvD

Areti Moki 05 Jan 2020, 10:15

ok! If you are sure about this no problem.
I am going to publish my review for you theme and of course I'll add my screencast videos.
I suppose that your future customers have to be aware that you are selling a theme that you cannot support right.
In the meantime you try to upload my image on a new product (attachment)and let me know if it is uploaded right.


Fred 05 Jan 2020, 10:16

I can make a screen record to show you how it works for me, do you want it?

Areti Moki 05 Jan 2020, 10:17

and of course the issue that in the screencast that I sent you, appear other product on back-end and another on front (photo) you are not give any explanation.

Areti Moki 05 Jan 2020, 10:19

I would like to see your screencast! With my image, and the default from prestashop.

Fred 05 Jan 2020, 10:22

Please check it out https://take.ms/Yp2Rg

Areti Moki 05 Jan 2020, 10:29

ok you imported the image. What about the size?????????? Is that right?
Please try with my image and not yours.

Fred 05 Jan 2020, 10:30

I just selected small image, that is absolutely not a problem of the theme.
Please make sure you have correctly configured images in your back office https://alysum5.promokit.eu/promokit/documentation/#images

Areti Moki 05 Jan 2020, 10:34

As I told you before, you have to try with my material. None of your customers needs you default material examples. As I wrote before you have to
1. import my image
2. check the layout that has to be as on your demo

Fred 05 Jan 2020, 10:39

You seems didn't read my previous message, I'll repeat. Please read carefully our documentation about images https://alysum5.promokit.eu/promokit/documentation/#images

I just uploaded your images without any problem https://take.ms/OfwZV yes, it's smaller than image container because the source image is smaller then size defined in your images settings.

Fred 05 Jan 2020, 16:08

Is the issue fixed now?

Areti Moki 05 Jan 2020, 17:04

Yes It is fixed. But I insist that something goes wrong with Database's records. Please see my other ticket.
I thing that the Theme cannot overwrite properly new images and is keeping both (old photo and new photo)
and when re indexing choose the oldest to show on front-end. (products)

Fred 05 Jan 2020, 17:53

So your offensive language was for nothing, ok, nevermind