• Closed by: Fred
  • Closed on: 30.01.20, 12:36
  • Reason: Closed
  • Comment: Glad to help!

Ticket #16580 - Errors on Home page

Hi,

I have just purchased and installed your theme. After making the theme active the home page is just a bunch of errors. Can you check what is wrong?

Login info in attached file.

Thanks,
Rado

Attachments:

login_development.pdf (93.5 KiB)

Comments

Fred 06 Jan 2020, 09:09

Hi, Radoslav.
As I can see there is a problem with Revolution Slider. It seems not correctly installed. Try to uninstall it and install back

Radoslav Polasek 06 Jan 2020, 09:55

I do not know how. Can you do that?

Fred 06 Jan 2020, 09:56

Just go to modules, find there Revolution Slider, and click Uninstall, then, Install it back

Radoslav Polasek 06 Jan 2020, 11:17

Where do I get an installation package?

Fred 06 Jan 2020, 11:38

you don’t need it, the module is available in your back office https://take.ms/jRqri

Radoslav Polasek 06 Jan 2020, 12:46

Ok, the slider works now. Thanks.

How about the following error?
Unable to load widget. Make sure the module “ps_specials” is installed and enabled

THX

Fred 06 Jan 2020, 12:48

Please Make sure the module “ps_specials” is installed and enabled

Radoslav Polasek 06 Jan 2020, 14:03

Ok, now errors disappeared but I am not able to make any of widgets show a content (any products). What am I missing?

Fred 06 Jan 2020, 17:35

I have disabled this option https://take.ms/c0KGC, now it works

Radoslav Polasek 06 Jan 2020, 20:54

Sorry but I do not see any change. Still no products in widgets.

Radoslav Polasek 06 Jan 2020, 21:21

Same in the Menu. Does not show anything within selected categories.

Radoslav Polasek 08 Jan 2020, 09:53

Any suggestions?

It has been more than 2 days since I bought your theme but it has not even started to work yet. If there is no prompt fix then I will ask you for a refund.

Fred 08 Jan 2020, 12:01

Sorry for the delay.
We had technical problems with our server yesterday, now all is fine.
As for your question, I just added a widget with New products and it works https://take.ms/0OAEu

Radoslav Polasek 08 Jan 2020, 16:08

Ok, thanks.

I want to display category tree on a home page the same way like in your demo.

https://alysum5.promokit.eu/classic/cs/

For some reason it does not load on page load.

Attachments:

category-tree-missing.jpg (271.2 KiB)
Fred 08 Jan 2020, 18:40
Radoslav Polasek 08 Jan 2020, 21:49

OK, thanks.

Please see attached screenshot. Product rating stars are displayed over product name. How can I change that?

Attachments:

stars-over-text.jpg (274.8 KiB)
Fred 09 Jan 2020, 12:40

Try to adjust the view with this option https://take.ms/QJg0y

Radoslav Polasek 11 Jan 2020, 16:01

OK, thanks.

Is there a page builder for a product page?

Fred 13 Jan 2020, 13:26

Go to Theme Settings → Product Page and select a layout for Product Page

Radoslav Polasek 13 Jan 2020, 14:09

Besides Product page and Default layouts none of them work. They just through errors or display unorganized objects, total mess.

Sorry but it is very difficult to customize this theme with its inconsistent behaviour and your slow responses.

HOW CAN I MODIFY THE PRODUCT PAGE? GIVE ME A LINK TO A DOCUMENTATION OR A STEP BY STEP GUIDE. I DO NOT FEEL LIKE WASTING SO MUCH TIME HERE.

PLUS
1. Czech language is mentioned among languages on theme home page but the theme does not seem to speak Czech. How can I fix it? How can I load Czech language?
2. How can I configure a catalog to look like http://www.goodtea.eu/en/tea with all category filters on the left side?

Thanks for your prompt answer.

Fred 13 Jan 2020, 20:04

Sorry, but I don’t see the problem. As I can see the Product page looks fine now.
There is no way to modify product page through back office by default. We have added possibility to build Product Page with our Page builder (see our video tutorials here http://alysum5.promokit.eu/promokit/documentation/#page_builder)
1. Yes, the most wording are translated but sometimes we adding some new features with new text which also required translation. As I can see you already have loaded Czech language, you have to translate missed wordings only.
2. You have to install, enable and configure the Faceted Search module

Fred 13 Jan 2020, 20:05

As for prompt reply, you are not only one customer. And everyone ask about rapid response. We are doing our best to reply as soon as possible

Radoslav Polasek 21 Jan 2020, 11:02

OK and sorry. I am a bit nervous as the shop was supposed to be finished already months ago.

2 question please:

1) How can I get rid of a Size chart button from my product page?
2) What causes the empty space on a product page (pls see attached image)?

Thanks.

Attachments:

empty-space.jpg (368.2 KiB)
Radoslav Polasek 21 Jan 2020, 12:06

I managed to solve 1).
Please help me with 2) plus
3) I have added an entry in Product Custom Tabs but no new tab is displayed. How will I make it displayed and how will I manage product specific content within the new tab?

Thanks.

Attachments:

new-tab.jpg (226.3 KiB)
no-new-tab.jpg (382.8 KiB)
Fred 21 Jan 2020, 12:58

Hi, Radoslav.
No problem.
2. Try following CSS fix:

body .tabs-container {margin:0}

3. You have to add a content to see a tab, I just added it and now the tab is shown

Radoslav Polasek 21 Jan 2020, 17:03

Ad 3) How can I make the tab content product specific? I need to include tea brewing instructions based on tea type. There are many different scenarios but they also repeat so I need to create an attribute like “brewing method” and assign them to products using numbers and then display a specific brewing method per product.

Fred 21 Jan 2020, 22:46

Hi, Radoslav.
I’m not sure that is related to a theme configuration.
As I know you can add a new attribute in the BO → Catalog → Attributes. An attribute will be displayed automatically at a product page

Radoslav Polasek 23 Jan 2020, 14:36

I am playing with image gallery now. I use external image gallery (module].

What exactly do the image size mean?
http://alysum5.promokit.eu/promokit/documentation/#images

Do I need to follow the sizes? Height is higher than width. I do not have images like that. Most of them are square shaped.

I do not understand why 8 types of images are defined. I can hardly provide every image in all 8 formats. Image resizing is made automatically by PS. What are the best image sizes in my case?

Thanks.

Fred 23 Jan 2020, 15:23

Hi, Radoslav.
That is not a part of the theme. That is a prestashop option.
You can read about images for example here https://www.prestashop.com/forums/topic/564634-image-sizes/

Radoslav Polasek 23 Jan 2020, 22:56

I am wondering how to display a countdown on a product page for a product which is on sale till certain date (time limited offer).

Thx

Fred 25 Jan 2020, 12:24

1. Go to your product, add special price with discount and set a time limit there (the is a prestashop configuration, not the theme)
2. Go to Theme Settings and Make sure the countdown option is enabled

Radoslav Polasek 30 Jan 2020, 10:11

How can I add customer testimonial? I can delete existing ones in Testimonials module but there is no button to add new one. Thanks.

Radoslav Polasek 30 Jan 2020, 11:05

Thanks.

Instagram images in a footer display likes and comments but they are somehow shifted. Please see the attached image.

Attachments:

instagram.jpg (82 KiB)
Fred 30 Jan 2020, 11:22

Try following CSS fix:

.instagram {overflow:hidden}
Radoslav Polasek 30 Jan 2020, 11:55

applied but no change

Fred 30 Jan 2020, 12:09

Don’t forget about cache of your browser. Clear it or test out the page in Incognito mode

Radoslav Polasek 30 Jan 2020, 12:19

Yes, you are right. I cleared the cache and it works now.

Fred 30 Jan 2020, 12:36

You are welcome