- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 06.01.20, 12:28
- Opened by: Brunel AKODO
- Closed by: Fred
- Closed on: 01.03.20, 12:15
- Reason: Closed
- Comment: Glad to help!
Ticket #16582 - Unable to import the theme
Hello ! I’ve just bought the Alysum theme and when I try to import it in the backoffice , It keep loading.. And the theme never imported ..
Comments
Hi, Brunel.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP
It’s done, Fred.
The theme has been successfully installed through FTP, seems your server has a limit for upload file size what doesn’t allowed to install through browser
Okay . Thank you very much … Where can I fin the documentation please ?
Here is it
https://take.ms/1fhvg
https://alysum5.promokit.eu/promokit/documentation/
Okay thanks. Pease, I have another issue.. The mobile version of the site is different from the the PC version .. Did I miss a config ? Please check and tell me how to make the mobile version looks like the PC version with same products, but responsive .. I’m not experienced in Prestashop.
soldes-boutique.fr , is the shop url
Go to Theme Settings → AMP and disable AMP option, or configure AMP, if you want to use it
Thanks
you are welcome
Hello Fred! I have some issues
1- I configure lookbook with new images but, images don’t change on my site..
2- I don’t see anymore my categories on the sites .. It appears sometimes but disapears almost of the time
3- When I disable a module, I get this type of message on the site “Unable to load widget. Make sure the module “pk_testimonials” is installed and enabled” for example… How can I remove it simply with out displaying it is disabled..
4- According to the documentation, when I change the logo to a Text logo, I don’t it on the site. I still have an image logo.
5- How to customize the footer ?
Best regards.
Hi, Brunel.
1. Have you tried to clear prestashop cache?
2. Please try this solution https://alysum5.promokit.eu/promokit/documentation/#faq7
3. Go to Page Builder and remove it there
4. Go to Header Builder and configure the logo there
5. Go to Footer Builder and configure it there