- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 08.01.20, 10:59
- Opened by: Andrés García Castilla
- Closed by: Fred
- Closed on: 01.02.20, 14:17
- Reason: Closed
- Comment: Glad to help!
Ticket #16602 - No instagram images to show
Hi there,
I’m having a problem with the Instagram feed. Every time I regenerate an acess token for my account it seems to work fine, but then in a matter of hours, it stops working saying “no Instagram images to display”.
Do you have any suggestions on what could be the problem? Is there a known bug about this?
Thanks a lot for your help.
Comments
Hi, Andrés García Castilla.
Try to use our new Instagram module which is not required Access Token. You can find it in the latest theme version (pkinstagram)
Hi there Fred,
Which is the last version of the plugin we are talking about? Mine says 1.4 and there is not any available update.
Thanks.
I’m talking about new module, not a new version. Please check it out https://take.ms/jhzp0
Okey, I see it now.
Do you have any tutorial at hand on how to get the api keys needed? I’m not being able to get them fro the Instagram dev website.
Thanks
I have 5.3.9 version theme but I don’t see this new Instagram module…
Attachments:
Capture d’écran 2020-01-13 a...(153.2 KiB)@Andrés you don’t need API keys with new module
@Lynda Please update fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP
Fred, FTP fields in my profile are up to date.
Here is it https://take.ms/ujPuo