• Closed by: Fred
  • Closed on: 01.02.20, 14:17
  • Reason: Closed
  • Comment: Glad to help!

Ticket #16602 - No instagram images to show

Hi there,

I’m having a problem with the Instagram feed. Every time I regenerate an acess token for my account it seems to work fine, but then in a matter of hours, it stops working saying “no Instagram images to display”.

Do you have any suggestions on what could be the problem? Is there a known bug about this?

Thanks a lot for your help.

Comments

Fred 08 Jan 2020, 12:27

Hi, Andrés García Castilla.
Try to use our new Instagram module which is not required Access Token. You can find it in the latest theme version (pkinstagram)

Andrés García Castilla 08 Jan 2020, 13:52

Hi there Fred,

Which is the last version of the plugin we are talking about? Mine says 1.4 and there is not any available update.

Thanks.

Fred 08 Jan 2020, 15:33

I’m talking about new module, not a new version. Please check it out https://take.ms/jhzp0

Andrés García Castilla 13 Jan 2020, 10:10

Okey, I see it now.

Do you have any tutorial at hand on how to get the api keys needed? I’m not being able to get them fro the Instagram dev website.

Thanks

Lynda 13 Jan 2020, 10:54

I have 5.3.9 version theme but I don’t see this new Instagram module…

Attachments:

Capture d’écran 2020-01-13 a... (153.2 KiB)
Fred 13 Jan 2020, 11:29

@Andrés you don’t need API keys with new module
@Lynda Please update fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Lynda 13 Jan 2020, 12:03

Fred, FTP fields in my profile are up to date.

Fred 13 Jan 2020, 20:52