• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 10.01.20, 15:02
  • Opened by: Marquand V
  • Closed by: Fred
  • Closed on: 01.02.20, 14:15
  • Reason: Closed
  • Comment: Glad to help!

Ticket #16620 - Theme and logo, and product page

Hi there,

I can’t access the Theme & Logo link from the left. It just gives me a 500 error. I think it’s because you changed the theme from Carru (you renamed the alysum theme when I bought it) to Alysum which is what is showing now and you made some updates last month. There must be missing files? I downloaded a copied a few on to the modules section which were missing but don’t know what else is?

On the product page when I add two or more images to a product you can’t see them on the preview page as thumbnails any more. I’ve checked the settings as you can scroll through them but not zoom in and see the rest of the images. For example - https://carruthersjewellers.co.uk/home/177-white-gold-pearl-and-diamond-stud-earrings.html.

These have happened after the latest update. There is also a new update to Prestashop which I haven’t done yet.

Many thanks

Comments

Fred 10 Jan 2020, 21:51

Hi, Marquand.
I’m ready to check out what’s wrong there, but I want to inform you, if the problem caused by something else (not the theme) I’ll ask you to pay for my time.
If you are agree, I’ll start my work

Marquand V 11 Jan 2020, 09:39

Hi there,

I intend to buy your theme again anyway, so I’ll be paying you anyway. I was just waiting for a project to start.

When you made the last update (please refer to the tickets) you have changed the theme from what it was originally (Carru - which you named for me) to Alysum. Since then I haven’t accessed the Theme & logo section. I don’t mind that you did that but I think that’s what has caused all these problems.

I had to add some of the missing module files in the Alysum directory but I think it still needs some.

Thanks

Fred 11 Jan 2020, 11:54

The issue has been fixed.
The problem caused by wrong permissions for the folder /config/themes/classic

Marquand V 11 Jan 2020, 12:44

That is strange. Thanks for that. I still can’t see the thumbnails of the product image on the product page - is there a setting that has been reset? https://carruthersjewellers.co.uk/home/177-white-gold-pearl-and-diamond-stud-earrings.html. It has two images but shows just one which wasn’t the case earlier. There was the product and the other images showed as thumbnails on the left.

One more question. I don’t mind buying the theme again now but as I’m waiting for the go ahead of the project it might take a few weeks and I’ll lose out on the support for 6 months if I do that. It was the same with this one as I initially didn’t seek much support at all until it was almost 6 months up.

Thanks.

Fred 11 Jan 2020, 14:56

The issue has been fixed. Please test to confirm the change