- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 14.01.20, 13:22
- Opened by: Andrés García Castilla
- Closed by: Fred
- Closed on: 01.03.20, 12:15
- Reason: No answer from a customer
- Comment: Glad to help!
Ticket #16637 - Error with reviews stars
Hi there,
I have a problem with the reviews area in the product page. The “stars” appear just as “dots” - like a normal selector. Please check the screenshot attached.
I can’t figure out at what point this changed. But I haven’t made any changes regarding this functionality. Maybe after an update or something?
How can I solve this?
Thanks for your support.
Comments
Hi, Andrés.
you have to uninstall and delete the module productcomments.
Then install new version developed by prestashop team, you will find it in your back office.
Please also make sure you have latest Alysum version 5.3.9
Hi there,
When I try to upload to last theme version, I get error “There is no file to update!”
What could be the issue? I have 5.3.8 right now
Also, I believe I got last productcomments version: v3.6.1
I’m not able to login to your back office.
Please try to do what I suggested to you in my previous comment. The latest version is 4.0.x
As for update problem, try this fix https://support.promokit.eu/?do=details&task_id=16328
The H tag is not a problem if it gives meaning to the structure. But take a look at the page tags for yourself:
This page for exemple : https://www.charnelle.fr/bodystocking/bs056b-bodystocking-rouge
1 H1 BS056b Bodystocking - Red (Good it’s the title of the page)
2 H4 Customer reviews (Why not, it’s ok)
3 H2 Your appreciation of the review cannot be sent (????)
4 H2 Report sent (????)
5 H2 Your report cannot be sent (???)
Thanks
Yes, I’m agree with you here, but that is a comments module which was developed by prestashop. We will replace it for our theme
Hello again,
I’ve updated the theme, which has made a lot of trouble to my site, but still I saw that it did not fixed the problem with the comments.
I also forcely upgraded the module getting it from the Github official repo here: https://github.com/PrestaShop/productcomments
However, my installation refuses to install it because “it s not compatible with my prestashop version”, while I have the last 1.7.x version.
Do you have any other ideas? Could you facilitate a ZIP with the version I should have installed?
Thanks
Hi, Andrés García Castilla.
Please update fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP