• Closed by: Fred
  • Closed on: 01.03.20, 12:15
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #16637 - Error with reviews stars

Hi there,

I have a problem with the reviews area in the product page. The “stars” appear just as “dots” - like a normal selector. Please check the screenshot attached.

I can’t figure out at what point this changed. But I haven’t made any changes regarding this functionality. Maybe after an update or something?

How can I solve this?

Thanks for your support.

Attachments:

stars.png (8.4 KiB)

Comments

Fred 17 Jan 2020, 13:31

Hi, Andrés.
you have to uninstall and delete the module productcomments.
Then install new version developed by prestashop team, you will find it in your back office.
Please also make sure you have latest Alysum version 5.3.9

Andrés García Castilla 20 Jan 2020, 21:21

Hi there,

When I try to upload to last theme version, I get error “There is no file to update!”

What could be the issue? I have 5.3.8 right now

Andrés García Castilla 20 Jan 2020, 21:23

Also, I believe I got last productcomments version: v3.6.1

Fred 21 Jan 2020, 10:28

I’m not able to login to your back office.
Please try to do what I suggested to you in my previous comment. The latest version is 4.0.x
As for update problem, try this fix https://support.promokit.eu/?do=details&task_id=16328

Hachem El Yamani 21 Jan 2020, 15:30

The H tag is not a problem if it gives meaning to the structure. But take a look at the page tags for yourself:
This page for exemple : https://www.charnelle.fr/bodystocking/bs056b-bodystocking-rouge

1 H1 BS056b Bodystocking - Red (Good it’s the title of the page)
2 H4 Customer reviews (Why not, it’s ok)
3 H2 Your appreciation of the review cannot be sent (????)
4 H2 Report sent (????)
5 H2 Your report cannot be sent (???)

Thanks

Fred 21 Jan 2020, 16:14

Yes, I’m agree with you here, but that is a comments module which was developed by prestashop. We will replace it for our theme

Andrés García Castilla 25 Jan 2020, 17:04

Hello again,

I’ve updated the theme, which has made a lot of trouble to my site, but still I saw that it did not fixed the problem with the comments.

I also forcely upgraded the module getting it from the Github official repo here: https://github.com/PrestaShop/productcomments

However, my installation refuses to install it because “it s not compatible with my prestashop version”, while I have the last 1.7.x version.

Do you have any other ideas? Could you facilitate a ZIP with the version I should have installed?

Thanks

Fred 27 Jan 2020, 10:20

Hi, Andrés García Castilla.
Please update fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP