• Priority: High
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 21.01.20, 07:45
  • Opened by: Angel Culebras
  • Closed by: Fred
  • Closed on: 01.03.20, 12:35
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #16666 - error footer module

Hello, we found an error that doesn’t allow us to save some changes
Here is a video about this error

Many thanks


Fred 21 Jan 2020, 10:21

Hi, Angel Culebras.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Angel Culebras 21 Jan 2020, 14:38

Ok i've added the information now you can check
i'll be waiting
Kind Regards

Fred 21 Jan 2020, 16:26

I see the issue with product saving. But I'm not sure that's related to the theme. We have to take a look into the error logs to try to find out what is going on.
As for Page Builder, it should be fixed now

Angel Culebras 04 Feb 2020, 05:15


Sorry but is not working the footer,please watch the video


Fred 04 Feb 2020, 10:23

I need to check out server error logs to figure out what's wrong.

Angel Culebras 04 Feb 2020, 11:03

ok, do you need we send the error logs to you? or you have access to this errors?

Fred 04 Feb 2020, 11:30

if logs are available through FTP, just give me a path

Angel Culebras 04 Feb 2020, 18:09

Yes, the logs are available in the root directory. Anyway, you'll find them attached to this message.


errors.log (675.9 KiB)
Fred 05 Feb 2020, 12:03

I see that ModSecurity blocks prestashop functions. Try to disable it