- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 21.01.20, 07:45
- Opened by: Angel Culebras
- Closed by: Fred
- Closed on: 01.03.20, 12:35
- Reason: No answer from a customer
- Comment: Glad to help!
Ticket #16666 - error footer module
Hello, we found an error that doesn’t allow us to save some changes
Here is a video about this error
https://screencast-o-matic.com/watch/cYVrfHvs1Q
Many thanks
Comments
Hi, Angel Culebras.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office
Hello;
Ok i’ve added the information now you can check
i’ll be waiting
thanks
Kind Regards
I see the issue with product saving. But I’m not sure that’s related to the theme. We have to take a look into the error logs to try to find out what is going on.
As for Page Builder, it should be fixed now
Hello;
Sorry but is not working the footer,please watch the video
thanks
Attachments:
not work footer.mp4(75.8 KiB)I need to check out server error logs to figure out what’s wrong.
ok, do you need we send the error logs to you? or you have access to this errors?
if logs are available through FTP, just give me a path
Yes, the logs are available in the root directory. Anyway, you’ll find them attached to this message.
Attachments:
errors.log(675.9 KiB)I see that ModSecurity blocks prestashop functions. Try to disable it