• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 21.01.20, 20:59
  • Opened by: Jorge O.
  • Closed by: Fred
  • Closed on: 01.04.20, 13:07
  • Reason: Closed
  • Comment: Glad to help!

Ticket #16669 - Several problems even in fresh installation

Hello, I bought this item like 3 months ago and being fighting with it since then. (if you check the profile you’ll see the wrong shop main url, that’s the test one, but the backshop is correct).

The problems I found are:

- The first time you enter the website you can see the sidebar correctly, but if you go to a category and go back, you won’t see the list of categories in the sidebar.
- Pagebuilder get stuck again and again. I cannot modify most of the items. Even if I delete an item, and recreate it again, it will show anyway the past information.
- When navigating in categories, the pk_isotopes get stuck too and all the text shows as plain text instead of how’s shown in the home.
- Also had problems with the rating loading infinitely. The ratings are hidden now, but I’d like to show them.

Thanks in advance.

Comments

Fred 22 Jan 2020, 00:02

Hi, Jorge O..

Fred 22 Jan 2020, 00:04

1. Please check this out http://alysum5.promokit.eu/promokit/documentation/#faq7

2. Try this solution https://support.promokit.eu/index.php?do=details&task_id=16357

3. Isotope module can works at Home page only

4. To fix that, I need access to your server through FTP

Jorge O. 15 Feb 2020, 13:02

Hello again.
1-. Solved
2-. Solved
3-. Solved
4-. Pending?

This is the actual list of problems found:
5 -. Filters doesn’t work properly. If you enter this category (it happens with all of them) https://www.bienestalia.com/andadores you see the Pricing filter is unusable. Once you click another filter then it works. But the other filters still do nothing. If you check Material > Aluminio should show https://www.bienestalia.com/andador-forta-air-on-plus among much others.
The way to see how it works: You enter the category, check any filter p.e: azul (blue). Shows nothing but you see all the colour filters dissapear. Then check another filter and shows no items, the filter remains. You uncheck the last filter and now colours again shows and you can filter by pricing. Still no filter works but pricing.

Fred 16 Feb 2020, 10:47

4. Where I can see the issue?
5. Filters is a Prestashop’s module, but not ours, please make sure you have it properly configured.

Jorge O. 16 Feb 2020, 12:11

It is like if a JS is failing somewhere and make the filters fail. And once it resets It starts working. I had another installation with the same modules and the official PS theme and it works. The change of view doesn’t work either. If you click to show as a list of products instead of the standard way it does nothing.

Fred 16 Feb 2020, 12:29

Try to rename the folder ps_facetedsearch in the /httpdocs/themes/alysum/modules/ just to make sure that is not a reason of the issue