• Closed by: Fred
  • Closed on: 01.03.20, 12:16
  • Reason: Closed
  • Comment: Glad to help!

Ticket #16698 - product display

Hello i have problem with display product on my page. It shows only one bag (always the same one) even if the adress to the correct one is good.

please help me asap because I want to make a promo, but now I can’t show this to my clients :(

add a print screen to show the problem…

Attachments:

Zrzut ekranu 2020-01-28 o 14.... (239.9 KiB)

Comments

Fred 28 Jan 2020, 22:13

Hi, Aleksandra.
Please try to update the theme to the latest version, and clear the cache.

Aleksandra Groś 28 Jan 2020, 22:38

but it is the latest version and I also clear the cache today. It doesn’t work either :(

Aleksandra Groś 28 Jan 2020, 23:03

please see the print screen.

Attachments:

Zrzut ekranu 2020-01-28 o 23.... (43.5 KiB)
Zrzut ekranu 2020-01-28 o 23.... (25.1 KiB)
Aleksandra Groś 29 Jan 2020, 10:27

my shop doesn’t work. its a big problem for my because customers can’t by nothing !
please solved it ASAP.

Fred 29 Jan 2020, 11:41

What exactly doesn’t work?
As I can see all is fine, and even the initial issue seems resolved now

Aleksandra Groś 29 Jan 2020, 12:26

i fix it by another support. Because I couldn’t wait no longer for You respond.

Fred 29 Jan 2020, 12:27

We do not provide dedicated support.
We have other customers too and have to help everyone, that’s why you have a delay in our reply

Aleksandra Groś 29 Jan 2020, 13:00

It’s ok. I understand that, that’s why I call someone else to help me. only answer to You’re question.

Fred 29 Jan 2020, 13:54

Thank you for understanding