• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 05.02.20, 13:08
  • Opened by: Matteo Cotugno
  • Closed by: Fred
  • Closed on: 01.03.20, 12:36
  • Reason: Closed
  • Comment: Glad to help!

Ticket #16733 - chechout seriously problem

Hi, i have a serious problem.
When I try to add the items, it’s ok but I hi see the checkout panel, I don’t see anythings.

All after the update to 5.4.0

The problem is only for the mobile version.

Please help me because I have the client that cannot to buy in our shop online.

Thank you in advance, Matteo

Comments

Fred 05 Feb 2020, 13:19

Hi, Matteo.
Could you please take a screenshot of the issue?

Matteo Cotugno 05 Feb 2020, 13:21

This is the result if I try to add the items to buy

Attachments:

Screenshot_20200205_132024_or... (76.1 KiB)
Fred 05 Feb 2020, 13:28

Please test it out now

Matteo Cotugno 05 Feb 2020, 13:42

By Android not work, by Apple yes.

Matteo Cotugno 05 Feb 2020, 13:45

Also or android it’s ok

Fred 05 Feb 2020, 13:45

looks like a cache issue

Fred 05 Feb 2020, 13:47

It works on my Android

Matteo Cotugno 05 Feb 2020, 13:47

Can you check please the cache issue?

Matteo Cotugno 05 Feb 2020, 16:14

The cache setting its OK?

Matteo Cotugno 05 Feb 2020, 16:14

Attach

Matteo Cotugno 05 Feb 2020, 16:16

Sorry it’s this the attach

Attachments:

Screenshot_20200205_161525_co... (501.3 KiB)
Fred 05 Feb 2020, 17:50

Cache settings are ok

Fred 05 Feb 2020, 17:52

It works on my Android https://take.ms/QqO7D