- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 07.02.20, 12:19
- Opened by: Marianne van der Sluis
- Closed by: Fred
- Closed on: 01.03.20, 12:40
- Reason: No answer from a customer
- Comment: Glad to help!
Ticket #16760 - Update theme
I want to update the theme from 5.3.8 to 5.3.9 and 5.4.0 but when I try to update the theme I get the message:
“There’s no file to update”
Comments
On the test-site I have tried this solution: https://support.promokit.eu/?do=details&task_id=16328 with no succes, same message: “there’s no file to update!”
Which store I have to check?
Please add a second license with the access to the store in your profile, we just added such option
Hello Fred,
It is in our main store all the details in the account look correct
https://eenhoorn.eu/
Why do you ask for a second license?
Ok, I see.
I’m asking because I see you have another store https://olifant.com
Ok I’m sorry that is true it is one multistore
We sell to customers from the eenhoorn.eu
It has allways been a multistore with the same license
Ok, no problem
Please try now, the update should work
I just tried and see no difference see screenshots
Attachments:
Schermafbeelding 2020-02-07 o...(21.8 KiB)Schermafbeelding 2020-02-07 o...(17.6 KiB)looks like a cache issue.
Please make a backup of the store, and I’ll make an update for you
We have made a backup
Can you make the update?
The theme has been updated, please test it out