• Closed by: Fred
  • Closed on: 01.03.20, 12:40
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #16760 - Update theme

I want to update the theme from 5.3.8 to 5.3.9 and 5.4.0 but when I try to update the theme I get the message:

“There’s no file to update”

Comments

Marianne van der Sluis 07 Feb 2020, 12:26

On the test-site I have tried this solution: https://support.promokit.eu/?do=details&task_id=16328 with no succes, same message: “there’s no file to update!”

Fred 07 Feb 2020, 14:09

Which store I have to check?
Please add a second license with the access to the store in your profile, we just added such option

Marianne van der Sluis 07 Feb 2020, 14:16

Hello Fred,
It is in our main store all the details in the account look correct
https://eenhoorn.eu/

Why do you ask for a second license?

Fred 07 Feb 2020, 14:20

Ok, I see.
I’m asking because I see you have another store https://olifant.com

Marianne van der Sluis 07 Feb 2020, 14:23

Ok I’m sorry that is true it is one multistore
We sell to customers from the eenhoorn.eu

It has allways been a multistore with the same license

Fred 07 Feb 2020, 14:23

Ok, no problem

Fred 07 Feb 2020, 15:52

Please try now, the update should work

Marianne van der Sluis 07 Feb 2020, 15:56

I just tried and see no difference see screenshots

Attachments:

Schermafbeelding 2020-02-07 o... (21.8 KiB)
Schermafbeelding 2020-02-07 o... (17.6 KiB)
Fred 07 Feb 2020, 15:57

looks like a cache issue.
Please make a backup of the store, and I’ll make an update for you

Marianne van der Sluis 07 Feb 2020, 16:12

We have made a backup
Can you make the update?

Fred 08 Feb 2020, 11:48

The theme has been updated, please test it out