• Priority: High
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 08.02.20, 12:23
  • Opened by: Thomas Bessat
  • Closed by: Fred
  • Closed on: 01.03.20, 12:40
  • Reason: Closed
  • Comment: Glad to help!

Ticket #16764 - Account Creation on mobile


I have a huge problem with mobile with AMP enabled. When I try to create an account from a mobile or tablet, I get a 500 internal error issue when I click on “Continue” after the “Personal Information” requirements.

And if I try to log in with an existing account, I get a “Use the required format” message. But it’s working on the computer version.

This is a pretty big deal as no customer can connect to the website and order products...

If you have any solution, would be appreciated :)

Thank you!


Fred 09 Feb 2020, 11:14

Hi, Thomas
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Thomas Bessat 10 Feb 2020, 10:28

Hi Fred,

It should be good now, I have updated the information

Fred 10 Feb 2020, 12:17

Hi, Thomas.
The issue has been fixed. Please test to confirm the change

Thomas Bessat 10 Feb 2020, 12:40

It works fine :)

Thank you, you're awesome !

Fred 10 Feb 2020, 12:48

you are welcome