- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 09.02.20, 18:19
- Opened by: Alessandro Paolin
- Closed by: Fred
- Closed on: 04.04.20, 22:28
- Reason: Closed
- Comment: Glad to help!
Ticket #16767 - Update theme
Hello i tried to update the theme to lastest version i tried to do it in the back office i was no able to have the update button
I tried a manual update and i ma getting this error
Comments
Hi, Alessandro.
Where I can see the error, Could you please give me a link?
Hello
Here is the link of the website where you can see it
https://www.paolin.net/en/
as I can see the theme’s folder is not complete. I just upload the latest full theme and all seems works fine
Hello thanks for the help i have updated the modules of themes i am getting another errror
Attachments:
Screen Shot 2020-02-11 at 21....(213.3 KiB)As I can see your modules folders are not complete as well. How did you make an update?
Please download latest Alysum version from themeforest, unzip it, find modules in the /themes/prestashop-1.7.x/alysum-v.5.4.0.zip/dependencies
Then, read carefully your error messages to find out which module has an error and upload that module from archive to your server
Hello i have downloaded the module folder and replace all the old modules with the updated one but still fatal error on the amp module i just re uploaded it same thing
I wrote you to get modules from the folder “/dependencies” but not “/updates” I’m uploading every module from scratch now…
I’m not able to continue to upload modules because of server connections limit
Cold you send me the folder dependencies, please? Thank you
you can download it in the package from themeforest
/themes/prestashop-1.7.x/alysum-v.5.4.0.zip/dependencies
Hello after the update i am getting a few issues
1. the AMP version on mobile is not working correctly
2. The contact us link n the footer is not working also
Thansk for your help
Regards
1. I don’t see any issue there, please give me more details
2. Contact page also works for me https://www.paolin.net/en/content/23-contact-us
Hello i have made 2 files where there are different problems i am getting
please do let me know
Attachments:
AMP.pdf(221.4 KiB)DESKTOP.pdf(655.5 KiB)AMP is fixed
Desktop seems a cache issue, because it’s ok now
Hello my support is finishing in a few days and i am still having multiple problems on the website i am sending you pdf of the problems website
Attachments:
AMP 2020.03.13.pdf(332.6 KiB)DESKTOP 2020.03.13.pdf(303.5 KiB)Desktop
1. Blog - fixed
2. Newsletter - was wrong permissions for the folder /modules/pspagebuilder/controllers/front (not theme’s problem but yours)
3. Fixed.
4. Language changing blog error is reported to the module developer and we are waitron for an update
5. you have a couple of themes in the “themes” folder. I have checked you have the latest version. So just ignore that
6. Yes, Prestashop version
AMP.
1. Subscription works fine https://take.ms/MEE5d
2. Blog is fixed
3. Add to cart and Remove from cart works fine for me https://take.ms/mM7Lp
Hello thanks for the update waiting for your update concerning language problem
We update the theme once the issue will be fixed, so the fix will be available with one go the next updates