- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 12.02.20, 15:16
- Opened by: Aurélien Laurentin
- Closed by: Fred
- Closed on: 19.02.20, 09:58
- Reason: Closed
- Comment: Glad to help!
Ticket #16782 - Problem with IE browser
Hello,
My customers using IE as browser can not add products in their cart.
I tried with a IE version 11 and that really does not work.
Is because of your theme or because of Prestashop version ?
Thank you very much
Comments
You delete my message ? Why? Because i have big problem with you? With your Theme?
Is not acceptable that.
Because it was not related to the ticket
Hello,
I don’t understand… Is there an deleted answer ?
I have not seen answer for my first question.
Thank you and have a good day
I have removed a comment from another customer which was not related to the ticket.
As for your issue, I’ll reply to you as soon as possible
Thank u
I have found out incompatible with IE parts of prestashop
So even if we will fix our modules I don’t know what to do with Prestashop’s code and facebookpsconnect module
Thank you very much for your search and your reply.
Am I the first one to report this bug ?
We do not use facebookpsconnect module so we can desactivate it.
Do u think u could fix yours instagram and lookbook module ?
Best regards
Yes, I can try.
Give me a bit time
Do you use Lookbook module? I don’t see it
I do noy use it at this time but I would like to in the future.
I can see it in the modules.
Attachments:
Capture d’écran 2020-02-14 a...(190.9 KiB)Please try now, it should work
Hello
Thank you for your reply.
I try it but the cart is still empty when I add some products.
I don’t see the issue, it just works for me https://take.ms/fPilx
So sorry.
My website is not anymore on the preprod account.
What change have u done ?
I m going to update my website info in the dashboard.
Thanks
How can I change my website. It is not possible to change my profile info
Attachments:
Capture d’écran 2020-02-17 a...(282.1 KiB)Try now
I ve done the changes
I ve done the changes
I have updated following files:
Please test it out
Ok thank you.
I try it but still does not work.
Is it the same for u ?
I don’t have an IE on my computer
I try it deleting my history files and it does not work
you have to clear prestashop cache and disable facebookpsconnect module
Hello
It works ! Thank u very much
you are welcome