• Closed by: Fred
  • Closed on: 19.02.20, 09:58
  • Reason: Closed
  • Comment: Glad to help!

Ticket #16782 - Problem with IE browser


My customers using IE as browser can not add products in their cart.
I tried with a IE version 11 and that really does not work.

Is because of your theme or because of Prestashop version ?

Thank you very much


Matteo Cotugno 13 Feb 2020, 10:52

You delete my message ? Why? Because i have big problem with you? With your Theme?

Is not acceptable that.

Fred 13 Feb 2020, 10:53

Because it was not related to the ticket

Aurélien Laurentin 13 Feb 2020, 11:44

I don't understand...
Is there an deleted answer ?
I have not seen answer for my first question.
Thank you and have a good day

Fred 13 Feb 2020, 11:46

I have removed a comment from another customer which was not related to the ticket.
As for your issue, I'll reply to you as soon as possible

Aurélien Laurentin 13 Feb 2020, 11:47

Thank u

Fred 13 Feb 2020, 20:22

I have found out incompatible with IE parts of prestashop

prestashop.on('updatedProduct', () => { --- native prestashop js code
facebookpsconnect - module (not ours)
instagram - our module
lookbook - our module

So even if we will fix our modules I don't know what to do with Prestashop's code and facebookpsconnect module

Aurélien Laurentin 14 Feb 2020, 10:20

Thank you very much for your search and your reply.
Am I the first one to report this bug ?

We do not use facebookpsconnect module so we can desactivate it.
Do u think u could fix yours instagram and lookbook module ?

Best regards

Fred 14 Feb 2020, 10:59

Yes, I can try.
Give me a bit time

Fred 14 Feb 2020, 11:06

Do you use Lookbook module? I don't see it

Aurélien Laurentin 14 Feb 2020, 11:18

I do noy use it at this time but I would like to in the future.
I can see it in the modules.


Fred 15 Feb 2020, 12:09

Please try now, it should work

Aurélien Laurentin 17 Feb 2020, 10:12

Thank you for your reply.
I try it but the cart is still empty when I add some products.

Fred 17 Feb 2020, 11:05

I don't see the issue, it just works for me https://take.ms/fPilx

Aurélien Laurentin 17 Feb 2020, 11:10

So sorry.
My website is not anymore on the preprod account.
What change have u done ?
I m going to update my website info in the dashboard.

Aurélien Laurentin 17 Feb 2020, 11:13

How can I change my website. It is not possible to change my profile info


Fred 17 Feb 2020, 11:35

Try now

Aurélien Laurentin 17 Feb 2020, 11:39

I ve done the changes

Aurélien Laurentin 17 Feb 2020, 14:22

I ve done the changes

Fred 17 Feb 2020, 16:37

I have updated following files:


Please test it out

Aurélien Laurentin 17 Feb 2020, 16:40

Ok thank you.
I try it but still does not work.
Is it the same for u ?

Fred 17 Feb 2020, 16:40

I don't have an IE on my computer

Aurélien Laurentin 17 Feb 2020, 16:41

I try it deleting my history files and it does not work

Fred 18 Feb 2020, 12:54

you have to clear prestashop cache and disable facebookpsconnect module

Aurélien Laurentin 19 Feb 2020, 09:43

It works ! Thank u very much

Fred 19 Feb 2020, 09:58

you are welcome