• Closed by: Fred
  • Closed on: 01.03.20, 13:03
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #16786 - From time to time : Internal server error

Hi. I’m really worried about Internal Server Error.
My friend told me about it some times ago , but it’s never happens to me. She said that she have that error when she confirmed the purchase, but on my computer, tablet and laptop there is okay.
But today morning I click the post on facebook ( https://www.facebook.com/humblebumble.shop/posts/827803227644821) with link to the blog post on shop and I have that error too. When I refresh page it’s fixed. Could you check why is that? How we can fix that?
On the end of error page there is a information about error documment. On this shop there is a couple of places where some errors is showing ( like for example with translate of theme - I told you about it on my second ticket)

Attachments:

Comments

Fred 13 Feb 2020, 12:32

Hi, Grzegorz.
Do you have access to server error logs to check out the error messages there?

Grzegorz Krzy┼╝aniak 13 Feb 2020, 12:42

I'm working on that.

Fred 13 Feb 2020, 21:06

waiting for you