• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 13.02.20, 19:38
  • Opened by: Laura
  • Closed by: Fred
  • Closed on: 26.02.20, 09:54
  • Reason: Closed
  • Comment: Glad to help!

Ticket #16803 - 2 id Facebook pixels

Hi,
When I click into the Facebook pixel helper chromecast extension, I can see 2 id pixels.

I can’t uninstall/ install this plugin because it was free and now all plugis have cost.

What is the second id?, how can I solve it?.

Thank you.

Attachments:

3.png (20.9 KiB)
4.png (34.7 KiB)
5.png (49 KiB)

Comments

Fred 14 Feb 2020, 23:29

Please give me direct link where I could see that?

Laura 17 Feb 2020, 10:06

Hi Fred
I fixed it when I deleted the “application ID” in the general configuration of the module. I had the chat ID written here and that made the Chrome extension identify 2 IDs. Even having deleted that ID it seems that Facebook chat is still working correctly.

So what is the “App ID ?.

Regards.

Attachments:

8.png (13.6 KiB)
Fred 17 Feb 2020, 10:35

There is a link below “Create Facebook App…“, try to click it

Laura 18 Feb 2020, 18:14

OK, I have already created Facebook apps before through that link. But, what is the use of writing the ID of a Facebook app in that box?.

Regards.

Fred 18 Feb 2020, 22:15

The module use it to display Facebook Login button

Laura 25 Feb 2020, 21:25

Fixed :)