- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 15.02.20, 08:39
- Opened by: Mitran Constantin Bogdan
- Closed by: Fred
- Closed on: 01.04.20, 13:25
- Reason: No answer from a customer
- Comment: Glad to help!
Ticket #16818 - Amp module causing problems with the number of products added to cart
Hello,
I had an issue with the number of products added to the cart using AMP plugin and thought it was resolved.
The site is live for 3 days and the issue occurred Saturday 15th February.
Can you please look it over up?
We may be losing customers because of this issue.
Have a great day
Comments
I just added 1 and three products with no problems https://take.ms/nrRX1
I understand Fred, but my client sent me messages from people that had this problem on the website.
Can we please keep this ticket open in case this happens today or tomorrow tomorrow?
Thanks
Of course. Just show me a problem and I’ll try to solve it as soon as possible
Hello Fred,
My client indicated that the issue with the number of products added to the cart is still occurring.
She just entered the website and her cart that is shown on the right down side of the screen is showing 102 products.
When she pressed the icon cart, there where no products in the cart.
She sent me some screen shots.
Can you please look into this?
Other clients have complained about this and the number of sales today has been pretty low compared to the yesterday.
Thanks
Attachments:
IMG-20200216-WA0005.jpg(39.7 KiB)Please update fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office
I updated the fields.
Please check out our Troubleshooting page http://alysum5.promokit.eu/promokit/documentation/amp/troubleshooting.html what is related to the cart
I will check them and get back to you.
Hello Fred,
I checked every item from the troubleshooting page you sent me.
Everything seems to be ok.
How can I change the URL maddiva.ro/mobile to maddiva.ro when using the AMP module?
It seems to be affecting the invoicing software.
Thanks
Unfortunately, there is no way to remove the suffix “mobile”, you can only change it
I understand.
Can you help me implement the google analytics tag into the amp module?
I need to update your AMP module to the latest version to give you an Google analytics option
Can you please do it after 22:00PM Bucharest time?
Will the update cause other bugs in the website?
Yes, I can.
Latest version works stable
AMP module has been updated
Thanks Fred.
I some other issues I want to discuss.
1. We have an issue with the invoicing module called smart bill after enabling the AMP module. The module is connecting with Prestashop through its API and it’s not working anymore. The person from the smart bill support said that the problem might be caused by a plugin. Can you help me?
Any third party module is not compatible with AMP by default. To make it work with AMP we have to extend AMP module what requires some time.
How much time would it take?
Unfortunately, we don’t have time for custom works now
Ok.
Can you help me please with some customizations on the website?
1. I want to change the color of the categories from the menu: Colectia noua(#dc1313), and Reduceri(#dc1313).
2. Is it possible to add some categories in the footer with a Accordion?
Thanks.
Attachments:
change-link-color.png(25.5 KiB)1. You can use Developer Tools of your browser to find our the code you need to change https://take.ms/UyfWN
2. Check out AMP documentation http://alysum5.promokit.eu/promokit/documentation/amp/footer.html
1. I know I can use the Developer Tools to change the color. I want to change the color for only two links the links, The first link (Colectia noua) and the last link(Reduceri).
2. I will use the AMp documentation to insert the categories in the footer.
Thanks
try this
Thanks,
It works like a charm.
You rock
you are welcome
Hello Fred,
I have some issues with the AMP module I want to address:
1. The google analytics code isn’t working on the https://maddiva.ro/mobile. Only the Google Ads Conversion Tracking tag is working.
You can use the Google Tag Assistant Chrome extension to verify what I am saying.
Thanks
Attachments:
Annotation 2020-02-26 115618....(549 KiB)Please update Back office URL in your profile https://support.promokit.eu/index.php?do=myprofile
It’s updated.
Are you going to do any updates to the module?
I also cannot view any product on the desktop version on the website.
Can you please look into this?
Attachments:
Annotation 2020-02-26 132542....(168 KiB)1. AMP google analytics configured exactly like described in the official documentation https://take.ms/d4ePU
2. But I see the content now in your front page
I can see the content on the front page, but cannot see the content if I click on a product or banner.
Can you please look into this?
all was fine recently, what did you do before? if you have a backup please restore it
I just changed the header and added google analytics script in layouth-both-columns.tpl from /themes/alysum/templates/layouts, before the closing </head> tag, because the google analytics module isn’t working and my customer needs the data from analytics.
Have you tried to remove your code? Maybe that is a reason of your problem
Can you please look into the developer console after you clicked on a product?
There are errors there that might help you with the solution for the issue.
I will remove the code also.
But what kind of solution can you offer me implement Google analytics into the desktop version of the website?
Maybe if I update prestashop to the latest version, some issues will be fixed?
Will updating prestashop to the newest version break some theme functionality?
Thanks
Give me your analytics code and I’ll add it for you
Google Ads Code
Thanks a lot, you are the greatest.
Hello Fred,
I still keep getting errors when I try to click on a product from the home page on the desktop site.
Can you please look?
Attachments:
Annotation 2020-02-27 123400....(165 KiB)I have added a code into the file /themes/alysum/templates/_partials/headr.tpl
As for another issue. I’m sure that is not theme’s problem, but a problem of your prestashop configuration.
Do you have a backup to restore working version of website?
I am sorry but I have an old backup of the website and I am afraid I could break it if I restore the backup with that.
Can you please look at the errors in the console to be sure that the errors are not from the theme?
I know about console, and I see those errors but that doesn’t help me at all.
I can try to figure out what’s wrong, but if that is not theme’s problem I ask a price for the time I’ll spent on that