- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 05.03.20, 11:22
- Opened by: Laura
- Closed by: Fred
- Closed on: 04.04.20, 22:27
- Reason: Closed
- Comment: Glad to help!
Ticket #16961 - 2 Facebook pixel in my store
Hi Fred,
The Facebook pixel chrome extension re-recognizes 2 pixels in my store: one the tracking pixel and another of the Facebook chat.
The Chrome extension says “The Facebook pixel activated 2 times on this web page, which can cause errors in your event tracking.”
Could you take a look please?.
Regards.
Comments
There is no 2 Facebook Pixels in our theme by default. Seems you added a second one yourself
Hi Fred,
The first pixel is the base pixel, but the second corresponds to the Facebook login ID.
In a previous ticket I asked you what the “App id” box was for and you told me it was for the Facebook login. Then I filled in that box and activated the login option, and since then it recognizes me 2 pixels.
Having Facebook login active should not conflict with the pixel.
Could you check it please?.
Regards.
Ok, I see now. I need a time to find what’s wrong there
Ok, I keep waiting.
Regards
We spent a lot of time with no success. It looks like and issue on Facebook side. I have no idea why Facebook pixel see another Facebook application.