• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 05.03.20, 11:22
  • Opened by: Laura

Ticket #16961 - 2 Facebook pixel in my store

Hi Fred,
The Facebook pixel chrome extension re-recognizes 2 pixels in my store: one the tracking pixel and another of the Facebook chat.

The Chrome extension says “The Facebook pixel activated 2 times on this web page, which can cause errors in your event tracking.”

Could you take a look please?.

Regards.

Comments

Fred 05 Mar 2020, 19:40

There is no 2 Facebook Pixels in our theme by default. Seems you added a second one yourself

Laura 06 Mar 2020, 10:56

Hi Fred,
The first pixel is the base pixel, but the second corresponds to the Facebook login ID.

In a previous ticket I asked you what the "App id" box was for and you told me it was for the Facebook login. Then I filled in that box and activated the login option, and since then it recognizes me 2 pixels.

Having Facebook login active should not conflict with the pixel.

Could you check it please?.

Regards.

Fred 07 Mar 2020, 10:36

Ok, I see now. I need a time to find what's wrong there

Laura 10 Mar 2020, 13:00

Ok, I keep waiting.

Regards

Fred 16 Mar 2020, 13:18

We spent a lot of time with no success. It looks like and issue on Facebook side. I have no idea why Facebook pixel see another Facebook application.