• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 13.03.20, 19:19
  • Opened by: Martina Caduco
  • Closed by: Fred
  • Closed on: 02.05.20, 12:06
  • Reason: Closed
  • Comment: Glad to help!

Ticket #17014 - Error in search bar

Hi!

There is an error in the search module of Alysum.
In the search bar is written “Undefined” and after click the page that appers is 500 Server Error.

See all the sceenshots concerning errors and prestashop and theme versions.

Thanks

Attachments:

1.jpg (51.1 KiB)
2.jpg (33.8 KiB)
3.jpg (153.1 KiB)
4.jpg (131.4 KiB)

Comments

Fred 14 Mar 2020, 11:56

Hi, Martina.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Martina Caduco 16 Mar 2020, 18:45

Done!

Fred 17 Mar 2020, 11:18

You have to downgrade your php to 7.2.x version. Prestashop doesn’t support 7.3.x yet

Martina Caduco 19 Mar 2020, 20:10

Done! php 7.2.26 but Search option does not work

Fred 20 Mar 2020, 11:58

The issue has been fixed. Please test to confirm the change
That was not a problem of the theme. I just renamed a redundant file /public_html/controllers/front/SearchController.php

Martina Caduco 20 Mar 2020, 16:55

Thanks! It works!

Martina Caduco 02 Apr 2020, 11:59

Hi! There is also another problem We started to laod product but now the site is very very slow borh frontend and backend! Something concerning change we did in PHP version o relative theme or you fixed Search bar?
Thanks!

Fred 02 Apr 2020, 12:07

Hi, Martina Caduco.
Even your back office works slow, it’s definitely not a theme’s problem.
1. Try to apply this recommendations https://take.ms/k7aPT

2. Try to enable Opcahe in your server configuration