• Priority: 0
  • Status: Closed
  • Theme: Venedor
  • Assigned To: Fred
  • Private: No
  • Open Date: 21.03.20, 21:39
  • Opened by: Torben Schmidt
  • Closed by: Fred
  • Closed on: 28.05.20, 00:15
  • Reason: Closed
  • Comment: Glad to help!

Ticket #17089 - Can't update theme

Hello
I can’t update the theme. It says there is an update, when trying to update it, it sends an error.

Comments

Fred 23 Mar 2020, 12:52

Hi, Torben Schmidt.
You can try manual update. Or I can help you, but in any case please make a backup before

Torben Schmidt 24 Mar 2020, 15:18

How do I manually update the theme? Can you help me with it?

Fred 24 Mar 2020, 16:11

Yes, I can, but check out theme documentation first https://venedor3.promokit.eu/promokit/documentation/#theme_update

Torben Schmidt 25 Mar 2020, 08:53

Hi again
I managed to update the theme, but the problem persists. Still, the categories and products are not showing as they should. Just some CSS-free displaying and some product images. Could you help me solve this issue?

Fred 25 Mar 2020, 10:40

Could you please take a screenshot of the issue?

Torben Schmidt 25 Mar 2020, 18:29

Hello
I added two screenshots. The home-page looks good, but now, after updating, the page respons “too many redirects. When I am clicking on a category, it goes to desktop-version with a 404 error.

Attachments:

IMG_BF6F2503DFF9-1.jpeg (382.6 KiB)
IMG_79715A9290C3-1.jpeg (248.3 KiB)
Fred 26 Mar 2020, 10:30

I need access to your server through FTP. Please update fields in your profile https://support.promokit.eu/index.php?do=myprofile

Torben Schmidt 26 Mar 2020, 11:33

I updatet the settings now with a new ftp account

Fred 26 Mar 2020, 11:47

I don’t see any files there https://take.ms/eqikq

Torben Schmidt 26 Mar 2020, 11:52

Im sorry. Now there is. Try the new password. I did configure the path to a folder instead of the root folder

Fred 26 Mar 2020, 14:11

I see now.
You are using some third party module what is not compatible with AMP

Torben Schmidt 26 Mar 2020, 14:13

What modul is this? How can this be solved?

Fred 26 Mar 2020, 14:15

I have no idea. Maybe this one - Pretty URLs