• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 23.03.20, 08:02
  • Opened by: Jose Manuel

Ticket #17098 - Problem render home page after upgrade to 5.30

Hi, after upgrade to 5.30 ( uploading files from ftp ) the home page can’t render the pagebuilder blocks. I can´t save in BO the layout in pagebuilder.
Thanks

Comments

Fred 23 Mar 2020, 09:53

Hi,
You have to reinstall Page builder module.
Please download latest theme version from themeforest, take pspagebuilder module there and upload it to your server, then reinstall the module

Jose Manuel 24 Mar 2020, 10:48

HI.I have version 5.4 of alysum. How do I update only the pagebuilder module? Do I upload the entire template again? This is what I have on the server.

Attachments:

Fred 24 Mar 2020, 11:00

No, just upload module folder only "pspapgebuilder". Keep a backup of current one

Jose Manuel 24 Mar 2020, 11:10

PHP message: PHP Fatal error: Uncaught –> Smarty: Unable to load template module 'pspagebuilder/views/templates/front/widgets/widget_e.tpl' ←-

thrown in /var/www/scotta1985/web/vendor/prestashop/smarty/sysplugins/smarty_internal_templatebase.php on line 129" while reading response header from upstream, client: 94.73.37.125, se
Jose Manuel 24 Mar 2020, 11:11

The layout save problem fixed, but the home page fails:

PHP message: PHP Fatal error: Uncaught –> Smarty: Unable to load template module 'pspagebuilder/views/templates/front/widgets/widget_e.tpl' ←-

thrown in /var/www/scotta1985/web/vendor/prestashop/smarty/sysplugins/smarty_internal_templatebase.php on line 129" while reading response header from upstream, client: 94.73.37.125, se
Fred 24 Mar 2020, 11:16

Please update fields in your profile https://support.promokit.eu/index.php?do=myprofile to let me access to your server through FTP

Jose Manuel 24 Mar 2020, 11:41

Ok, reviewd. Ftp works !!. No TLS. plain.
web dir: web

Jose Manuel 24 Mar 2020, 12:00

Hello, how are you doing?

Jose Manuel 24 Mar 2020, 12:17

If you need access to the bbdd I have phpmyadmin

Fred 24 Mar 2020, 12:30

you have to uninstall Page builder in back office, and then install it back

Jose Manuel 24 Mar 2020, 12:39

How do I install it in the back? I only have a file with the complete theme.

Fred 24 Mar 2020, 14:10
Jose Manuel 24 Mar 2020, 14:17

In home errror: ContextErrorException in pk_isotope.php line 392:

Fred 24 Mar 2020, 14:20

disable it for a while

Jose Manuel 24 Mar 2020, 14:22

I lost the home content

Fred 24 Mar 2020, 14:23

Yes, because of page builder update. That is not our fault. Prestashop removed encryption library since 1.7.2 what doesn't allow to encrypt the content created before.

Jose Manuel 24 Mar 2020, 14:56

Access Deny

Attachments:

Fred 24 Mar 2020, 14:57

try to reinstall it once more

Jose Manuel 24 Mar 2020, 15:19

If enable isotope module: ContextErrorException in pk_isotope.php line 373:

Fred 24 Mar 2020, 16:10

update that module the same like Page Builder, but without uninstallation

Jose Manuel 24 Mar 2020, 16:23

I can't upgrade de module

Attachments:

Jose Manuel 24 Mar 2020, 20:31

In home
ContextErrorException in 55ca2e86eda99035766378cbc21713c1c2d9144b.file.head.tpl.php line 66:
Notice: Undefined index: alternative_langs
in 55ca2e86eda99035766378cbc21713c1c2d9144b.file.head.tpl.php line 66
at ErrorHandler→handleError('8', 'Undefined index: alternative_langs', '/var/www/scotta1985/web/app/cache/dev/smarty/compile/layouts_layout_full_width_tpl/55/ca/2e/55ca2e86eda99035766378cbc21713c1c2d9144b.file.head.tpl.php', '66', array('_smarty_tpl' ⇒ object(SmartyDevTemplate))) in 55ca2e86eda99035766378cbc21713c1c2d9144b.file.head.tpl.php line 66
at content_5e7a5ed5809c42_06447455(object(SmartyDevTemplate)) in smarty_internal_templatebase.php line 188
at Smarty_Internal_TemplateBase→fetch(object(SmartyDevTemplate), null, null, null, false, false, true) in SmartyDevTemplate.php line 41
at SmartyDevTemplateCore→fetch(null, null, null, null, false, false, true) in smarty_internal_template.php line 303
at Smarty_Internal_Template→getSubTemplate('_partials/head.tpl', null, 'layouts/layout-full-width.tpl', '0', null, array(), '0') in 945c2f0d9d8bfd2be210ee1503b76ba78e3216ab.file.index.tpl.php line 55
at content_5e7a5ed57ec917_05060841(object(SmartyDevTemplate)) in smarty_internal_templatebase.php line 188
at Smarty_Internal_TemplateBase→fetch('index.tpl', null, 'layouts/layout-full-width.tpl', object(SmartyDev), false, true, false) in SmartyDev.php line 41
at SmartyDev→fetch('index.tpl', null, 'layouts/layout-full-width.tpl') in FrontController.php line 684
at FrontControllerCore→smartyOutputContent('index.tpl') in FrontController.php line 668
at FrontControllerCore→display() in Controller.php line 273
at ControllerCore→run() in Dispatcher.php line 428
at DispatcherCore→dispatch() in index.php line 28

Fred 25 Mar 2020, 10:55

Let me try to help you with an update. Just let me know the path to the theme, is that correct - "/web/themes"?

Jose Manuel 25 Mar 2020, 11:07
Jose Manuel 25 Mar 2020, 11:09

No the path to theme is /web/themes/alysum

Fred 25 Mar 2020, 12:26

I fixed some errors, but the problem now is that you have outdated prestashop version. Please update it.

Jose Manuel 26 Mar 2020, 09:58

Error pagebuilder after upgrade prestashop to 1.7.6

Attachments:

Jose Manuel 26 Mar 2020, 10:00

After updating, the menu is in English.

Fred 26 Mar 2020, 11:36

Can I reinstall Page builder it for you?

Jose Manuel 26 Mar 2020, 11:44

Yes

Fred 26 Mar 2020, 12:04

Done https://take.ms/ACKiUB

And homepage works fine now

Jose Manuel 26 Mar 2020, 14:13

Less is left.After upgrade de BO left menu is in english. ¿ How change to spanish ?

Fred 26 Mar 2020, 14:51

I have no idea, that is not related to the theme. Check out back office settings, there should be an option to switch the language