• Priority: High
  • Status: Assigned
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 25.03.20, 10:05
  • Opened by: johan remy

Ticket #17110 - theme activation does not work

I can’t activate / install the theme here is my error message:

message “L’action installer est impossible pour le module pk_amp. Le module n’est pas valide et ne peut pas être chargé.”

if you wish i can provide you with access to the temporary backoffice

Regards

Attachments:

Comments

Fred 25 Mar 2020, 10:25

Hi, johan.
Yes, please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile

johan remy 25 Mar 2020, 10:34

profile updated

Fred 25 Mar 2020, 10:38

Yes, I see the issue.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP, I need to check theme files

johan remy 25 Mar 2020, 11:34

profile updated

Fred 25 Mar 2020, 11:49

There are no theme modules in the "modules" folder. How did you install the theme?

johan remy 25 Mar 2020, 11:52

in which folder? themes/alysum/modules

I installed the theme by ftp after unzipping your archive

johan remy 25 Mar 2020, 11:52

just upload theme

Fred 25 Mar 2020, 11:53

Please install it like described in the documentation https://alysum5.promokit.eu/promokit/documentation/#installation_via_ps

Delete uploaded folder before the installation

johan remy 25 Mar 2020, 12:00

i have 26 modules in your archive and i have 26 modules on my server
{{}}

Attachments:

Fred 25 Mar 2020, 12:01

please don't touch zip file. Just upload it through back office like described in the documentation https://alysum5.promokit.eu/promokit/documentation/#installation_via_ps

johan remy 25 Mar 2020, 12:19

ok i try it

johan remy 25 Mar 2020, 12:25

I changed "the server configuration but the download is not done:" The downloaded file is too large. "

Fred 25 Mar 2020, 12:26

let me install it for you

Fred 25 Mar 2020, 12:28

I don't have permissions to upload zip file into the "themes" folder. So, please upload it there then go to back office and install the theme from FTP https://take.ms/FAR7M

johan remy 25 Mar 2020, 12:37

wait...

Fred 25 Mar 2020, 12:37

that is your server limitation, not ours

johan remy 25 Mar 2020, 12:40

done

so we can say that we cannot directly upload the theme

thank you