- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 25.03.20, 10:05
- Opened by: johan remy
- Closed by: Fred
- Closed on: 30.03.20, 20:43
- Reason: Closed
- Comment: Glad to help!
Ticket #17110 - theme activation does not work
I can’t activate / install the theme here is my error message:
message “L’action installer est impossible pour le module pk_amp. Le module n’est pas valide et ne peut pas être chargé.”
if you wish i can provide you with access to the temporary backoffice
Regards
Comments
Hi, johan.
Yes, please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile
profile updated
Yes, I see the issue.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP, I need to check theme files
profile updated
There are no theme modules in the “modules” folder. How did you install the theme?
in which folder? themes/alysum/modules
I installed the theme by ftp after unzipping your archive
just upload theme
Please install it like described in the documentation https://alysum5.promokit.eu/promokit/documentation/#installation_via_ps
Delete uploaded folder before the installation
i have 26 modules in your archive and i have 26 modules on my server
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Attachments:
Capture d’écran de 2020-03-25...(340.9 KiB)please don’t touch zip file. Just upload it through back office like described in the documentation https://alysum5.promokit.eu/promokit/documentation/#installation_via_ps
ok i try it
I changed “the server configuration but the download is not done:” The downloaded file is too large. "
let me install it for you
I don’t have permissions to upload zip file into the “themes” folder. So, please upload it there then go to back office and install the theme from FTP https://take.ms/FAR7M
wait…
that is your server limitation, not ours
done
so we can say that we cannot directly upload the theme
thank you