• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 27.03.20, 11:37
  • Opened by: Tim Toksoz
  • Closed by: Fred
  • Closed on: 02.05.20, 12:05
  • Reason: Closed
  • Comment: Glad to help!

Ticket #17137 - We configure AMP but it doesn't work! We are getting a error message.

I purchased your AMP module and set up the amp and page builder module on my website exactly as stated in the document. However, the website can’t be reached through mobile. We are getting the following error code: “HTTP ERROR 500” Could you please be so kind to help me out here?

the screenshot is on below attached.

Attachments:

Screen Shot 2020-03-27 at 13.... (173 KiB)

Comments

Fred 27 Mar 2020, 11:39

Hi, Tim Toksoz. Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP

Tim Toksoz 30 Mar 2020, 10:40

We completed our profile. could you please proceed.

Tim Toksoz 30 Mar 2020, 10:56

Could you please check it again. Thanks

Fred 30 Mar 2020, 10:59

Your website is not work for me https://take.ms/YaU8Q

Tim Toksoz 30 Mar 2020, 12:17

We fixed the problem, can you look again

Fred 30 Mar 2020, 12:28

I have enabled Debug Mode to see the error messages, and found out your prestashop is outdated. I highly recommend you to update it to the latest 1.7.6.4 version