• Priority: 0
  • Status: Closed
  • Theme: Venedor
  • Assigned To: Fred
  • Private: No
  • Open Date: 27.03.20, 14:30
  • Opened by: Patrick Snoeck
  • Closed by: Fred
  • Closed on: 02.04.20, 21:45
  • Reason: Closed
  • Comment: Glad to help!

Ticket #17141 - GDRP module issues with theme

We have installed our old GDRP module like in the old shop. Normaly it has an kind of pop-up below (see attachment). We asked the module maker and the told us:

“The first issue is that the theme is overriding the whole footer hook and replaces that with it’s own logic. And that’s why it is not appearing. Please ask your theme developers to fix this.”

Could you help? Or tell me how to solve this?

Thanks.

Attachments:

GDPR issue.docx (558.9 KiB)

Comments

Fred 27 Mar 2020, 18:58

Try to disable Footer Builder in the Theme Settings

Patrick Snoeck 27 Mar 2020, 19:12

Ok, I have disabled the Footer Builder, but than I lose my total footer that I have made. Also for the future the footer builder is easy to work with.

But I see the module when the footer builder is disabled. How can we solve this issue, or how can this module maker do some extra code so we can keep using the footer builder?

Fred 27 Mar 2020, 19:37

I have asked you to disable it just for a test. Is your module works with disabled builder?

Patrick Snoeck 27 Mar 2020, 20:12

Ok sorry. Yes when I disable the footer builder the module is working.

Fred 31 Mar 2020, 12:42

Could you please explain how that module works? Where I can see it if I disable Footer Builder?

Patrick Snoeck 31 Mar 2020, 20:02

See our 1.6 website www.cheapoutdoor.nl (and also the picture in the attachment.

https://addons.prestashop.com/en/legal/31185-gdpr-compliance-pro-2020-enhanced-edition.html

When you disable the footer builder you get when you enter the site a pop-up in the footer with all cookies and GDPR stuff. The client has to accept and than the pop-up is gone. You can acces it again through the “beheer je privacy” button in the header.

Fred 01 Apr 2020, 11:36

It seems works now https://take.ms/zE18o

Patrick Snoeck 01 Apr 2020, 19:11

Hi Fred,

The picture you send is of our old website www.cheapoutdoor.nl (Prestashop 1.6) there it’s working.

But on our testsite www.snoeckbackoffice.nl/CheapOutdoor2020/prestashop/ (Prestashop 1.7) it’s not working. We’re building the 1.7 here and when ready we delete the old 1.6 website and place the new 1.7 site on www.cheapoutdoor.nl.

It has to work on the 1.7 version.

www.snoeckbackoffice.nl/CheapOutdoor2020/prestashop/

Could you please check again?

Thanks.

Kind Regards,

Patrick

Fred 02 Apr 2020, 11:44

The issue has been fixed. Please test to confirm the change

Patrick Snoeck 02 Apr 2020, 19:12

Yes perfect. Thanks a lot again!!!