- Priority: 0
- Status: Closed
- Theme: Venedor
-
Assigned To:
Fred
- Private: No
- Open Date: 27.03.20, 14:30
- Opened by: Patrick Snoeck
- Closed by: Fred
- Closed on: 02.04.20, 21:45
- Reason: Closed
- Comment: Glad to help!
Ticket #17141 - GDRP module issues with theme
We have installed our old GDRP module like in the old shop. Normaly it has an kind of pop-up below (see attachment). We asked the module maker and the told us:
“The first issue is that the theme is overriding the whole footer hook and replaces that with it’s own logic. And that’s why it is not appearing. Please ask your theme developers to fix this.”
Could you help? Or tell me how to solve this?
Thanks.
Comments
Try to disable Footer Builder in the Theme Settings
Ok, I have disabled the Footer Builder, but than I lose my total footer that I have made. Also for the future the footer builder is easy to work with.
But I see the module when the footer builder is disabled. How can we solve this issue, or how can this module maker do some extra code so we can keep using the footer builder?
I have asked you to disable it just for a test. Is your module works with disabled builder?
Ok sorry. Yes when I disable the footer builder the module is working.
Could you please explain how that module works? Where I can see it if I disable Footer Builder?
See our 1.6 website www.cheapoutdoor.nl (and also the picture in the attachment.
https://addons.prestashop.com/en/legal/31185-gdpr-compliance-pro-2020-enhanced-edition.html
When you disable the footer builder you get when you enter the site a pop-up in the footer with all cookies and GDPR stuff. The client has to accept and than the pop-up is gone. You can acces it again through the “beheer je privacy” button in the header.
It seems works now https://take.ms/zE18o
Hi Fred,
The picture you send is of our old website www.cheapoutdoor.nl (Prestashop 1.6) there it’s working.
But on our testsite www.snoeckbackoffice.nl/CheapOutdoor2020/prestashop/ (Prestashop 1.7) it’s not working. We’re building the 1.7 here and when ready we delete the old 1.6 website and place the new 1.7 site on www.cheapoutdoor.nl.
It has to work on the 1.7 version.
www.snoeckbackoffice.nl/CheapOutdoor2020/prestashop/
Could you please check again?
Thanks.
Kind Regards,
Patrick
The issue has been fixed. Please test to confirm the change
Yes perfect. Thanks a lot again!!!