• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 30.03.20, 12:05
  • Opened by: sze chern lai
  • Closed by: Fred
  • Closed on: 02.05.20, 12:06
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #17165 - Cannot activate the theme

When i select the Preference/Themes
and press save button, it’ll run for a minute and go to this page
http://justwantcoffee.com/admin123/index.php?controller=AdminThemes&action=ThemeInstall&token=cfb0f1dfa3712bccff776673fa4e4505 and it doesn’t work at all.
i’ve attached all the print screen to let you to justify the problem.

Attachments:

Capture1.PNG (152.9 KiB)
Capture2.PNG (70.3 KiB)
Capture3.PNG (120.3 KiB)

Comments

Fred 30 Mar 2020, 12:30

Hi, sze chern lai.
1. Don’t you want to update your prestashop to the 1.7 version? We highly recommend it o you.
2. Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP and Back Office

sze chern lai 30 Mar 2020, 15:20

Thanks Fred, the problem has settled

sze chern lai 30 Mar 2020, 15:31

but i have another problem , when i use PROMOIT/Theme Settings.
i click the tab on the left hand side, it doesn’t response

Attachments:

Untitled.png (33.9 KiB)
Fred 31 Mar 2020, 10:44

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP