• Priority: 0
  • Status: Closed
  • Theme: Venedor
  • Assigned To: Fred
  • Private: No
  • Open Date: 07.04.20, 17:25
  • Opened by: Sara
  • Closed by: Fred
  • Closed on: 08.09.20, 11:35
  • Reason: Closed
  • Comment: Glad to help!

Ticket #17255 - Some modules doesn't show

Modules that are shown at BO. Some not working. I’m also unable to change the logo.

Compare products
Custom links
Popup message
Theme settings
Promokit menú
Isotope producto filter (not working, doesn’t even show)
Custom product tabs
Promokit products
Daily deal
Facebook bundle
Favorite products
Lookbook
Page builder
Promokit AMP
Promokit Size Guide
Promokit wish list
Revolution slider
Testimonials
Twitter feed

As you can see 19/25 modules.

Comments

Fred 07 Apr 2020, 17:30

Hi, Sara.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Sara 08 Apr 2020, 03:02

Done!Info added. Thanks for early reply!

Fred 08 Apr 2020, 10:15

All modules are active as I can see. Could you please give me more details, what exactly doesn’t work?

Sara 15 Apr 2020, 10:29

At category pages, i can’t enable product filters. Not even show at module list.
No way to change the logo.
There’s a space in this column i can’t fix → https://ibb.co/dBShv8D Cannot change colors (it just ignores me) → https://ibb.co/hKj68Dp

Fred 15 Apr 2020, 11:08

Hi, Sara.
I’m not able to login to your back office, See the screen record I make for you https://take.ms/Hd3E1

Sara 15 Apr 2020, 12:24

Hi Fred! I just logged in using user and pass provided and it works well. Can you try again? Thanks!!

Fred 15 Apr 2020, 12:48

1. You product filter was not configured properly.
2. Go to Theme Settings → Logo and disable “SVG Logo” option
3. That is not theme issue. Please be careful with product images. Read more here https://alysum5.promokit.eu/promokit/documentation/#images

4. Disable all possible cache and CSS compression in your back office while you are in configuration stage

Sara 22 Apr 2020, 17:11

Hi Fred!
1- How can I configure this module? I can’t find it.
Sorry for the incompetence, and thanks for your patience. :(

Sara 11 May 2020, 16:48

Hi there!
I just found another issue. At product list, when i set any filter, the product images keep loading for ever. They show at first, but keep loading when any filter is aplied.

Thanks in advance!

Sara 11 May 2020, 17:00

Also, the site loading it’s quite slow. Chrome console shows message: DevTools failed to load SourceMap: Could not load content for https://pruebas.tusplantasacasa.com/themes/core.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

Fred 11 May 2020, 20:04

now it should works https://take.ms/92ekz as for the second issue, please check out carefully the path to the file https://pruebas.tusplantasacasa.com/themes/core.js.map

as you can see that is not related to the theme because the path to the theme is https://pruebas.tusplantasacasa.com/themes/alysum/

Sara 10 Jun 2020, 16:58

Hi there!

1- During the homepage configuration, that bar changed from this → https://ibb.co/Xjt6kM2 to this → https://ibb.co/P4j3sbS Any idea how to fix it to look like the first image?

2- I would like to delete the second option from this menu at the top bar → https://ibb.co/x65TXHW

3- Unnable to show chat bubble. Module seems to be configured properly.

Thanks!!

Fred 11 Jun 2020, 10:50

1. Go to Header Builder layout and change the background and paddings https://monosnap.com/file/z1UryVLqKfgzEDgcu1phyrKbB9qd5x

2. Try following CSS:

.pk_account .indent > ul > li:nth-child(2) {display:none}

3. You need to add App ID into the module settings

Sara 15 Jun 2020, 18:13

That work fine. And then…the last question: how can i delete → https://ibb.co/kxC4gLv “Add to favorites” and “Añadir a la lista de deseos”?

Thanks!!

Fred 16 Jun 2020, 10:34

Go to Modules, find “Favorites” module and disable it. The same for Wishlist

Sara 16 Jun 2020, 10:36

Perfect! Thanks!

Fred 16 Jun 2020, 10:36

you are welcome

Sara 18 Jun 2020, 13:16

Hi there!

following this guide provided → https://alysum5.promokit.eu/promokit/documentation/#contact_page i cannot find the way to disble those 3 blocks (Donde estamos / Contacto / Contacto) from this page https://tusplantasacasa.com/contacto

Sara 18 Jun 2020, 13:36

One more thing… when i create a discount for a individual product ( https://ibb.co/x1zqtNc ) it shows with the discount label and correct discounted price at the product profile ( https://ibb.co/12GCQ8c ) but not at home page ( https://ibb.co/SP9wKDv )

Fred 18 Jun 2020, 21:41

1. That is a documentation for another theme.
You can remove those blocks directly in the file /themes/alysum/modules/contactform/views/templates/widget/contactform.tpl
2. please update credentials in your profile to access to your server