• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 14.04.20, 11:11
  • Opened by: Anonymous 07
  • Closed by: Fred
  • Closed on: 21.06.20, 23:25
  • Reason: Closed
  • Comment: Glad to help!

Ticket #17349 - Alysum Theme issues

Good morning,
I am setting up the theme recently installed on my test site and I would like to report some problems that I can solve.
https://p17.eluce-store.it

1- The character & in the AMP theme version is not recognized:
https://cloud.biluce.it/index.php/s/EZeLHHmHbZw9kGt

2- By clicking on my favorite page of the AMP theme, you are redirected to the desktop version of the site:
https://cloud.biluce.it/index.php/s/itgDabmAtB94DgP

3- The site informations is not show in the AMP footer:
https://cloud.biluce.it/index.php/s/3o5fjCMqZAWKnpM

4- In the user password reset phase of desktop theme, if the passwords do not match:
https://cloud.biluce.it/index.php/s/t2R9oftNwiSHqPX you are redirected to a page with a long white space. Is it possible to eliminate it?
https://cloud.biluce.it/index.php/s/HTpqjKE9aR7yYys

5-On the contact page, after deactivating the testimonials module, the category column appears.
Is it possible to hide the categories column and fill that space with the map?
https://cloud.biluce.it/index.php/s/RtzLyBXWGK73NWL

I await kind feedback, cordial greetings.
Piercarlo Benigni
https://p17.eluce-store.it

Comments

Fred 14 Apr 2020, 17:10

Hi, Piercarlo Benigni. Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP and Back office

Anonymous 07 14 Apr 2020, 17:48

Back office and Ftp Access added.

Fred 15 Apr 2020, 12:20

1. Fixed
2. That is not a bug, but we will try to optimise that in further updates.
3. Check out AMP documentation about footer https://alysum5.promokit.eu/promokit/documentation/amp/footer.html

Fred 15 Apr 2020, 12:34

4. Fixed
5. How to manage pages layout, see theme’s documentation https://alysum5.promokit.eu/promokit/documentation/#faq5

Anonymous 07 15 Apr 2020, 16:34

Thank you,
Unfortunately the 4 point seems not to be solved:
https://cloud.biluce.it/index.php/s/PiKgnsTy27AnTCc

Fred 16 Apr 2020, 11:26

it works for me https://take.ms/ZfCjm

Anonymous 07 07 May 2020, 10:13

Good morning,
I would like to submit other issues that i’d like to be solved:

1- The lines of the sub-categories of the menu are too small to be pressed precisely. Furthermore, when pressed, the whole subcategory field lights up instead of the single row.
https://cloud.biluce.it/index.php/s/RSbLomgS9RSC8PT

2- Filter descriptions should clickable… https://cloud.biluce.it/index.php/s/6QcYNAASm8XKgBe

3- The border of the search area should be not visible as in the desktop version.
https://cloud.biluce.it/index.php/s/c5Rx3LMMP5NYH4i

4- Long descriptions of the features leave the visible area.
https://cloud.biluce.it/index.php/s/83GwxfHn2weCxFA

5- Breadcrumbs are not visible.
https://cloud.biluce.it/index.php/s/6wSqTEpo2ZcStzF

Thanks, best regards.
Piercarlo

Anonymous 07 07 May 2020, 10:18

6- I also add this problem:
The translation field of the word favorites seems not to work.
I also add this problem:
https://cloud.biluce.it/index.php/s/rtWs3R64pwZTinj

Fred 08 May 2020, 14:08

1. Done https://take.ms/npHqO

2. Ok, we will try to make it clickable, but that is not a bug
3. Fixed
4. Try following CSS:

.product-description p {word-break: break-all}

5. Fixed
6. I can’t ‘find untranslated text
7. Try to use theme’s translation catalog to find necessary wording https://alysum5.promokit.eu/promokit/documentation/translations.html

Anonymous 07 08 May 2020, 16:28

1- Okay but still the whole picture lights up when while pressing on a sub category.
Is it not possible to illuminate the single line or possibly prevent it from lighting up?
This behavior would certainly confuse the visitor.
Try it on your smartphone!
https://cloud.biluce.it/index.php/s/St2amfbaYNGqJgJ
2- I think it’s more functional to simply click on the description to see the filters.

Thanks

P.S. There is a tick/feature to enable or disable rich snippets?

Fred 10 May 2020, 13:03

I see it like this now https://take.ms/409LX

Anonymous 07 11 May 2020, 09:17

I guess I don’t understand what I mean, I’ll try to be clearer.

When you press on a single category, all are highlighted
https://cloud.biluce.it/index.php/s/gD8beb8x9Y2LZBM The feeling is that of clicking on the parent category and this will most likely confuse the visitor.

Here’s how it should work, like most mobile menus:
https://cloud.biluce.it/index.php/s/bCkzqLjzan4ynNy

Fred 11 May 2020, 13:17

I don’t see the issue. See my screen record https://www.dropbox.com/s/lw0cnsabxjbxgoj/rpreplay_final1589195573.mp4?dl=0

Anonymous 07 11 May 2020, 16:09

Hi,
unfortunately with most android smartphones/tablets the problem occurs. (tested on 6 smartphones and 2 tablets with chrome or integrated browser).
https://cloud.biluce.it/index.php/s/3AmGn2WjzFrgMnS You can also simulate the problem via browser chrome (development tools)
https://cloud.biluce.it/index.php/s/Ebcxrdf6xaWETYf On minor browsers like firefox the problem doesn’t seem to occur, but most users use chrome.
Thanks

Fred 11 May 2020, 20:07

But that is native browser selection. There is no such styles in the theme what make that.

Anonymous 07 12 May 2020, 07:47

Could you please explain it in more detail? Thanks in advance.

Fred 12 May 2020, 11:29

in one phrase - that is not related to the theme.

You browser make that selection color.

Anonymous 07 12 May 2020, 14:51

It’s not a color problem, I try to give you a practical example:
When pressing with the finger in the “Modern design wall lamps” category, all the other categories are highlighted, while only the “Modern design wall lamps” category should be highlighted.
https://cloud.biluce.it/index.php/s/RSbLomgS9RSC8PT

This abnormal behavior inevitably confuses the customer and must be avoided.
Could you please help me solve this critical issue?
Thanks in advance!

Fred 12 May 2020, 22:10

That highlight comes from your browser, but not from the theme. We are not able to change that.
See my video from Safari browser, there is no such highlight

Anonymous 07 13 May 2020, 07:31

Sorry, but the majority of my costumers use Android (Webview) and Chrome, I absolutely cannot give them such a confusing menu (after selecting a category, you don’t know if you are directed to right one). Please, test Chrome and Android, they are the most popular according to statistics, you can’t base your test on minor browsers like Safari.

Anonymous 07 13 May 2020, 08:29

https://demo.prestashop.com/ https://www.eluce-store.it/

In the menu of these examples, when you select a sub-category, only that is highlighted.
In the menu of your theme, when you select a sub category, they are all highlighted.
Try with chrome and you will understand that it is a bag, not a problem with my browser.

Fred 13 May 2020, 10:03

try following CSS, That is a fix for Chrome. But write you once more, that is not out issue or a bug

#pk_top_menu.pk-menu-horizontal * {
    -webkit-tap-highlight-color: transparent;
}
Anonymous 07 13 May 2020, 16:40

Now it’s better.
I highly recommend that you improve the mobile menu in future updates!

2- Could you please fix the point 2?

8- The item title and svg-icon of menu seem not to work:
https://cloud.biluce.it/index.php/s/qJL38QppEykKXBG https://cloud.biluce.it/index.php/s/4b57n6sma4RsQej

Thanks

Fred 14 May 2020, 12:17

2. Fixed https://take.ms/5bFuv

8. Fixed https://take.ms/ObhAZ

Anonymous 07 14 May 2020, 12:44

Unfortunately, as I have already explained to you, its AMP version is too limited, most of the prestahop modules do not work on it.

2- Could you please fix the point 2 in desktop version?

9- The item title of menu seem not to work yet (item title):
https://cloud.biluce.it/index.php/s/qJL38QppEykKXBG
https://cloud.biluce.it/index.php/s/4b57n6sma4RsQej

Thanks

Fred 14 May 2020, 13:36

2. why you asked about a fix in this case?

Anonymous 07 14 May 2020, 15:15

2- We leave out point 2, I noticed in previous conversations that he will try to implement it in future versions.

9- Let me know if it (point 9) can be resolved, thanks.

Anonymous 07 15 May 2020, 09:15

I add two more problems:
10- The sharing buttons and tags, even if enabled, are not visible in the product page.

Fred 15 May 2020, 13:14

9. Fixed
10. Where sharing buttons do you want to have? Product Page?

Anonymous 07 15 May 2020, 16:40

10. Possibly on the product page, under the favorites
https://cloud.biluce.it/index.php/s/PnTtsMnPiqe2oy7

11. Show Countdown seems not to appear on the product page. Do I have to insert the module “Daily Deal” in some section?

Anonymous 07 17 May 2020, 19:58

10. Solved
11. Solved

12. I can’t expand the outlines of Subcategory menu.
https://cloud.biluce.it/index.php/s/4zFtqbYqMFrJ9CA

13. Could you hide the arrow near the mobile menu subcategory description?
https://cloud.biluce.it/index.php/s/An6iAgW3PGsPbMn

Fred 18 May 2020, 11:08

12. Try following CSS:

#pk_top_menu .dd_el_hover > .pk-sub-menu {min-width:300px}

13. Fixed