• Closed by: Fred
  • Closed on: 27.05.20, 00:58
  • Reason: Closed
  • Comment: Glad to help!

Ticket #17352 - how to correctly upload a theme & modules update

Hi!
I have installed the Alysum 5.2.4 version and I want to install the 5.4 including the AMP.
If I go to check for the update from the “check update” button in Theme Settings, I get the message :
Theme Updates . Update service is temporary unavailable! Please try later. (I attach screenshot)

I downloaded the update from the developer’s website but I didn’t upload it properly and had to restore the last backup…

Can I do it later from Theme Settings or do you have a tutorial “how to correctly upload an update”?

Best Regards,
Cristina

Attachments:

theme updates.png (24.5 KiB)

Comments

Fred 14 Apr 2020, 17:29

The best way in your case is to install it from scratch, like described in the documentation http://alysum5.promokit.eu/promokit/documentation/#installation_via_ps

ximplets catalans 14 Apr 2020, 17:38

Should I do something so I don’t lose the translations?

Fred 15 Apr 2020, 12:55

all modules translations are stored in the “translations” folder of each module. Themes translation stored in the database.
Don’t forget to make a backup before

ximplets catalans 15 Apr 2020, 17:42

Hi, I tried the update as you told me to, but it tells me that Alysum is already installed and to remove it if I want to continue.
If I delete it I will lose all the settings?

Attachments:

tema ya instalado.png (30.2 KiB)
Fred 15 Apr 2020, 17:51

you don’t have to install it once more. Just update all files

ximplets catalans 15 Apr 2020, 18:13

OK! I’ll load the last backup again… Sorry for the awkwardness… If the version I have is 5.2, should I upload the latest update directly or should I go update by update?
When I recover last night’s backup, I’ll also lose what you fixed in ticket #17351 (the menu button in mobile version)

Fred 15 Apr 2020, 20:52

There is no difference, but 5.2 version is a bit outdated and I’m not sure automatically update will finish successfully

ximplets catalans 16 Apr 2020, 02:09

Hello!
I tried to do it manually and it really gives me a lot of trouble… (my level is very basic)
And I can’t do the automatic update because it shows a message that it’s not available… What can I do?
I’m going back to upload yesterday’s backup…

ximplets catalans 16 Apr 2020, 13:16

Hello!
Do you think I have any chance to successfully upgrade? or is the best option to uninstall the theme and install it again? (knowing that I will have to rework the translations and page construction)
What do you recommend?

Fred 16 Apr 2020, 15:42

I can try to make an update for you, is store ready? can I start?

ximplets catalans 16 Apr 2020, 16:10

YES PLEASE!! i’M READY!

Fred 16 Apr 2020, 16:54

I just finished an updated, now you have to configure it

ximplets catalans 16 Apr 2020, 17:06

OK!! i’M GOING TO DO IT NOW!
THANK YOU!!

Fred 16 Apr 2020, 17:09

you are welcome

ximplets catalans 18 Apr 2020, 10:22

Good morning!
The upgrade is working great and we have the website almost ready.
We have detected that since the update, the Analytics module (THE FREE VERSION) does not work. Actually, it is developed for prestashop 1.6, but it had been working for us until now in 1.7.
If we have to move to the payment module, we will, but can you confirm that there is no incompatibility?

Fred 18 Apr 2020, 12:22

There was a problem with that module and I have renamed it’s folder. Try to install the latest version of module
As for payment modules, I can’t confirm because we didn’t check that, you have to try yourself

ximplets catalans 22 Apr 2020, 18:14

Hello!
We have another problem since the upgrade. The translations of the e-mails are partial. I’ve entered to translate them from International/ translations/
Type of translation: e-mails
Content: message body
Language: Catalan
And I get the warning (I attach image) and I translate it here:
“There is an e-mail directory for the language “ca”, but not for the default language (ca) "

ximplets catalans 22 Apr 2020, 18:16

Sorry, I forgot to attach the file so you can see in which modules ( 7 modules ) this warning is given.
I’m doing the translations again and the modifications are not saved, I understand that this happens because you don’t have a directory where to save them?
What should I do?

Attachments:

traducciones mail.png (178.3 KiB)
Fred 22 Apr 2020, 22:51

Hi, ximplets catalans.
Yes, but we don’t know Catalan language to make translation

ximplets catalans 23 Apr 2020, 11:31

Hello!
It would be a surprise if you spoke Catalan! hahahahaha
I do the translations with the translation tool from the “international - translations” menu, but they are not saved…

Fred 23 Apr 2020, 20:10

Ok, I see :)
Please check the permissions of the folders at the screenshot you sent me before. As I think prestashop just don’t have permissions to write files

ximplets catalans 23 Apr 2020, 20:22

Excuse me… but I don’t understand what you’re saying. Where do I check the permissions?

Fred 23 Apr 2020, 22:33

This question is not related to the theme, please check out this article, for example https://www.getastra.com/blog/prestashop-security/prestashop-file-folder-permissions/

ximplets catalans 24 Apr 2020, 12:05

Good morning!
I have just granted all the permissions of the folders indicated in the “warning” including all the directories and files that contain.
Cris

Fred 24 Apr 2020, 12:43

I don’t understand the problem.
as you can see in that list not only our modules https://take.ms/KP9gy The problem is definitely not related to the theme.

ximplets catalans 24 Apr 2020, 17:48

DONE! THANK YOU!
Cris

Fred 24 Apr 2020, 17:49

you are welcome