• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 22.04.20, 04:37
  • Opened by: Luís Araújo
  • Closed by: Fred
  • Closed on: 21.06.20, 22:58
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #17448 - Hide Total (Tax Excluded)

Helo,
I have an problem in the checkout page, i set de correct configuration on de admin panel t don’t use tax, but on the checkout page show the “Total (Tax Excluded) in the Potuguese “Total (sem IVA”) I want change to show “Total”.
After this i tryed fix in the translation but dont find any reference.
Can you help?

Best regards,
LA

Attachments:

VAT.png (282.9 KiB)

Comments

Fred 22 Apr 2020, 12:47

Hi, Luís Araújo.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP

Luís Araújo 22 Apr 2020, 13:59

Done!

Luís Araújo 23 Apr 2020, 22:16

Hello,
Podem por favor ajudar me com este ticket.

Fred 24 Apr 2020, 13:16

I’m sorry for the delay.
We have too much tickets these days.
Please try now, the issue has to be fixed https://take.ms/yJAsA

Luís Araújo 24 Apr 2020, 20:19

Hello,
The problem is not fix on de “order” and de car.
“Can” you fix?

Attachments:

erro.png (229.4 KiB)
Fred 25 Apr 2020, 12:09

Now it’s the same as in Classic theme https://take.ms/4jWEE

Luís Araújo 25 Apr 2020, 17:04

Hi
In the car page the “Tax included” is not hide.

Fred 26 Apr 2020, 11:43

Yes, sorry, I missed that.
Now it’s ok https://take.ms/egi15

Luís Araújo 26 Apr 2020, 18:43

Yes, it’s ok thanks.

Luís Araújo 28 Apr 2020, 13:16

Now the problem is after confirm the order, the total, show “include VAT”, and i don´t now if it is related but don’t show the shipping costs.

Fred 28 Apr 2020, 13:16

Could you please take a screenshot?

Luís Araújo 28 Apr 2020, 14:34

Hello,
I attached an doc with the problems. if you have any question plese tell-me.

Attachments:

problems.docx (545.1 KiB)
Luís Araújo 30 Apr 2020, 14:27

Hello,
Do you have any solution?
Look the templates email também aparece “tax”

Fred 30 Apr 2020, 14:47

Sorry for the delay. I’ll check it out right now…

Fred 30 Apr 2020, 14:57

I just created an order with no problems https://take.ms/fDJYT

Luís Araújo 04 May 2020, 18:14

Hi,
Did you see all the problems I reported on Doc file? have you finished the intervention?
An error is occurring upon entering the hilo.pt home page.

Fred 05 May 2020, 12:03

1. Fixed
2. Fixed
3. I created an order with no problems https://take.ms/fDJYT