• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 23.04.20, 18:16
  • Opened by: Sophia Kulakova
  • Closed by: Fred
  • Closed on: 09.06.20, 12:53
  • Reason: Closed
  • Comment: Glad to help!

Ticket #17484 - the image in Product Page

Hi. Please tell us what the problem may be, recently for some reason the product card does not display 4 photos, only 3 or 5, if you include “thumbnails of product photos”. If I disable it, it shows all the photos in the carousel.

And for some reason, the “add to cart” button began to stick to the button with the quantity of goods

Attachments:

Без имени-1.jpg (51.8 KiB)

Comments

Sophia Kulakova 23 Apr 2020, 18:22

and the “share in social networks” buttons are not displayed. Although if you configure your own product page, they are displayed normally, but I do not like it, there when I configure it myself, the font and line spacing changes

Attachments:

Без имени-1 копия.jpg (703.9 KiB)
Fred 23 Apr 2020, 22:17

Hi, Sophia.
1. Could you please take a screenshot issue with photos?
2. to move the button use following CSS:

.product-quantity .qty {margin-right:10px}

3. Try to reset Share buttons module

Sophia Kulakova 24 Apr 2020, 10:37

I inserted css code, but nothing has changed? Or does it need to be inserted not in the settings theme?

Attachments:

css.png (29.3 KiB)
Sophia Kulakova 24 Apr 2020, 10:42

Here is a product image with thumbnails. where 3 or 5 or more, it shows everything, and if 4 it shows only 3

Attachments:

1.png (238.3 KiB)
2.png (97.9 KiB)
3.jpg (144.6 KiB)
Fred 24 Apr 2020, 10:44

1. Please make sure you have disabled CSS compression in the Performance settings, or just clear prestashop cache
2. Please give me a link to that product

Sophia Kulakova 24 Apr 2020, 12:36

Here is a product image with thumbnails. where 3 or 5 or more, it shows everything, and if 4 it shows only 3

Attachments:

1.png (238.3 KiB)
2.png (97.9 KiB)
3.jpg (144.6 KiB)
Sophia Kulakova 24 Apr 2020, 12:39

Here is the link to this product, but so with all the goods where 4 photos
https://amberheart.ru/glavnaya/588-kolco-s-yantarem-kvintessenciya.html

Sophia Kulakova 24 Apr 2020, 12:44

I cleaned the cache, it didn’t help, do I need to disable something in these settings?

Attachments:

45.png (36.8 KiB)
Fred 24 Apr 2020, 13:01

I need access to your server through FTP. Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Sophia Kulakova 24 Apr 2020, 14:54

done

Fred 24 Apr 2020, 15:05

Unable to connect https://take.ms/CYKeo tried FTP/SFTP

Sophia Kulakova 24 Apr 2020, 16:33

I checked again, here is a link to the hosting, username and password are correct, I went myself again to check
https://cp.beget.com/main

Fred 25 Apr 2020, 12:45

Still the same. Maybe you have some restrictions by geolocation?

Sophia Kulakova 25 Apr 2020, 15:58

good afternoon, contacted the hosting support service, did what they said, try now

Fred 27 Apr 2020, 18:34

Hi, Sophia.
Is the “host” correct? I still not able to connect https://take.ms/3EeKr

Sophia Kulakova 28 Apr 2020, 10:36

I usually go to beget.ru, but I checked beget.com also opens hosting. Try this: https://cp.beget.com this is a link to your account on the hosting

Fred 28 Apr 2020, 11:30

Ok, I juts logged in through the panel. But there is seems another problem with cache.
I have modified the file but still see an unmodified version through browser https://take.ms/GB0y5

Try to clear cache

Sophia Kulakova 28 Apr 2020, 11:33

cleared the cache through the admin panel, or do I need something else? I still have 3 photos

Fred 28 Apr 2020, 11:38

Still the same old file version available through browser https://amberheart.ru/themes/alysum/assets/js/alysum.js

Maybe you have some external cache service, or some cache module?

Sophia Kulakova 28 Apr 2020, 13:18

I installed the seo module yesterday, now I cleaned the cache there and again cleared the cache through system performance, and still, I don’t know, there is no cache collection on the hosting. Where else can I see?

Fred 28 Apr 2020, 13:31

Please try to make a modification yourself.
The problem here is that carousel is not activated what you have 4 images there, so we just need to change the condition to run it.
1. Open the file /themes/alysum/assets/js/alysum.js
2. find the line

if ( ($('.images-container .product-images li').length > 4) ) {

3. replace it with

if ( ($('.images-container .product-images li').length > 3) ) {

4. make sure your modification is visible through a browser but this link https://amberheart.ru/themes/alysum/assets/js/alysum.js

Sophia Kulakova 28 Apr 2020, 13:59

I tried, but I get the error “it is impossible to save changes to the current encoding”

Fred 28 Apr 2020, 14:03

but that is not a part of the theme. The question is to support of your hosting panel

Sophia Kulakova 28 Apr 2020, 21:15

they helped me on the hosting and made changes to the file, although the link https://amberheart.ru/themes/alysum/assets/js/alysum.js showed that it wasn’t, but I checked the file and there are changes. And arrows appeared on the site, as if there is where to scroll, but there are still only 3 images

Attachments:

Аннотация 2020-04-28 221454.p... (155.6 KiB)
Fred 29 Apr 2020, 10:34

Try following CSS:

#product .images-container>.mask {min-width:123px}
Sophia Kulakova 29 Apr 2020, 11:22

I added, cleaned the cache, nothing changed, and with the button “to the basket” too, it is still attached to the cell “quantity”

Attachments:

Аннотация 2020-04-29 122122.p... (72.9 KiB)
Fred 29 Apr 2020, 11:29

I see it like this https://take.ms/qTLdv is it ok?

And for the button use following:

.product-quantity .qty {margin-right:15px}
Sophia Kulakova 29 Apr 2020, 11:39

yes, although I still see it as before. I’ve cleaned the cache, I don’t understand why it’s so with me, but if others are fine, then it’s good. The button pulled back, thanks.

Attachments:

Аннотация 2020-04-29 123910.p... (251.8 KiB)
Fred 29 Apr 2020, 11:58

don’t forget your browser also has a cache

Sophia Kulakova 19 May 2020, 09:18

Good afternoon, I have questions again on the product page. I wanted to create it through the page builder, I started adding standard blocks, but I found that in the standard theme and when I do the same blocks, it looks different. Look, this is standard //drive.google.com/file/d/1wtuR9_bcQX28VUJCqUa8icmOuaVT-NOj/view and this is when I create //drive.google.com/file/d/1wtuR9_bcQX28VUJCqUa8icmOuaVT-NOj/view . Is it possible to somehow change and make sure that the line with the wishlist and favorites were as before. And remove this icon like that, there probably was Google +.

And how to make such a block? https://drive.google.com/file/d/1Xbuav9iwfrKjPz1SxXP6wibtAHMCoXqJ/view?usp=sharing

By the way, is it possible to add for example whatsapp. And we also have social networks Odnoklassniki and VKontakte in Russia, can I somehow add their icons not only to the “share” but also to the “social networks” block which is in the footer or header of the site

Attachments:

сейчас.png (17.1 KiB)
Sophia Kulakova 19 May 2020, 09:23

I found the share module, but it looks awful

Attachments:

ссылки.png (24.5 KiB)
Fred 19 May 2020, 11:10

I don’t have access to your screenshots.
do you want to have that new share module just with an icons?

Sophia Kulakova 19 May 2020, 13:35

Yes, I want this module, only so that the “share” icons are in order, and not as in the screenshot that I sent the second.

questions on the product page. I wanted to create it through the page builder, I started adding standard blocks, but found that in the standard theme and when I do the same blocks, it looks different. Look, in the standard module, when I select deaful it looks like in screenshot 2 (attached), and when I create it becomes like in screenshot 1 (attached) Can I somehow change so that the lines with wishlist and favorites are as before. And remove this icon like this, probably there was Google +.
I want this part to look like your theme preview (screen 3)and icons as on screen 4, also from the theme preview. I watched it in the classic and complex presets https://alysum5.promokit.eu/complex/en/tops/33-262-printed-chiffon-dress-2835934862864.html#/1-size-s/16-color-yellow and https://alysum5.promokit.eu/classic/en/tops/2-7-blouse-2835934862835.html#/1-size-s/11-color-black

By the way, is it possible to add for example WhatsApp. And we also have Odnoklassniki and VKontakte social networks in Russia, can I somehow add their icons not only in the “public access”, but also in the “social networks” block, which is located in the footer or header site?

Attachments:

1.png (17.1 KiB)
2.png (16.6 KiB)
3.png (11.4 KiB)
4.jpg (17.7 KiB)
Fred 19 May 2020, 17:07

Hi, Sophia.
Right now we have too much support tickets and not able to help you with this customization

Sophia Kulakova 19 May 2020, 17:51

I understand that I also work. But what should I do? I put a lot of effort and money into my store and want to make it perfect. I just want it to look like a preview and I don’t understand what’s wrong. Can you tell me which modules to use?

Fred 20 May 2020, 12:45

I need access to your server through FTP

Sophia Kulakova 20 May 2020, 13:29

I updated my login and password in the settings. Try. I updated my login and password in the settings. Give it a try. If not, try using skulakova login

Sophia Kulakova 20 May 2020, 21:30

I have a super problem. I thought that it was only with me or that it was due to the Internet, but I checked it on other computers as well. When I go to the next page in the categories, the images do not open there, only the text and icon img, as if the image did not load, but when I refresh the page, the product photos are immediately downloaded. And when I go into the product, the photos are not uploaded until I refresh the page. That is, people moving on advertising see the absence of pictures and leave. What to do with this, what could be the problem?

Attachments:

category.png (75.8 KiB)
product.png (86.7 KiB)
Fred 21 May 2020, 11:06

Hi, Sophia.
Please try now, category page has to work correctly.
I have created an account to have an access to theme’s files. https://take.ms/I4b6T

Sophia Kulakova 21 May 2020, 11:27

Hi, yes the categories work, but the problem remains on the product page, the photos are downloaded only after the page is refreshed. Thanks for the icons, super.

Tell me more how to add stars and reviews as in the preview https://alysum5.promokit.eu/classic/en/tops/2-7-blouse-2835934862835.html#/1-size-s/11-color-black

Sophia Kulakova 21 May 2020, 11:28

share icon don’t work buttons “Vkontakte” and “Classmates”.
The share icon does not work on the VKontakte and Odnoklassniki buttons. And is it possible to add such icons to the social network section in the profile header and in the footer, with links to our groups

Fred 21 May 2020, 11:29

I just make custom share buttons for you. all changes you can find in the file /amberheart.ru/public_html/themes/alysum/modules/ps_sharebuttons/views/templates/hook/ps_sharebuttons.tpl
usually we do not provide custom work, especially for free

Sophia Kulakova 21 May 2020, 13:30

Yes, I understand that you should not do it for free, I just bought a topic and asked how to make it look like in a preview. Thank you for doing this for me. Tell me how I can contact you in case I need to make any changes regarding the topic, I am ready to pay for it.

Sophia Kulakova 21 May 2020, 13:42

photos on the product page are loaded only after the page is refreshed a second time

Fred 22 May 2020, 13:53

1. you can contact has through support, or email support@promokit.eu
2. I can’t reproduce the issue with images, all images works fine for me in product page

Sophia Kulakova 22 May 2020, 15:17

I noticed in the webviewer that the slider does not work, customers cannot filter the product. And also tell me how to resize the button in the slide revolution, on the computer it looks normal, but on other devices I check it does not decrease. Although the settings are “auto”

Attachments:

ползунок.png (5.1 KiB)
баннер.png (41.3 KiB)
баннер1.png (153.6 KiB)
Fred 22 May 2020, 18:45

I’m not sure that is a theme’s issue. Try to uninstall and install the filter module back.

Sophia Kulakova 24 May 2020, 10:30

I still have a problem with the product image. For several days now, people moving through advertising to the product page have not seen the picture and are leaving. I am watching a webvisor from the site. I attach screenshots.

Attachments:

товар .png (170.6 KiB)
товар 2.png (185.4 KiB)
Fred 25 May 2020, 11:29

How to reproduce the issue? It always works for me https://take.ms/GCYbV

Sophia Kulakova 25 May 2020, 13:47

I don’t know, I don’t understand what’s the matter. I regularly go to the product pages and my images do not load the first time, only when I refresh the page. Here you can see in the video. I took it off. I’m looking at analytics on a web browser, while others also

Sophia Kulakova 26 May 2020, 15:55

The problem disappeared when I turned on image thumbnails

Fred 26 May 2020, 16:01

Great!

Sophia Kulakova 29 May 2020, 15:26

Hey. I understood what the problem is and why I don’t see the fourth photo, I looked at how the page looks on other devices, and on some where there is a wide screen, the fourth photo is visible. The thing is that up and down arrows on thumbnails do not work on the site and I can not scroll to see more than three images. Is there any way to solve this somehow?

I understand that I most likely got you, but this is very important, because I sell jewelry, and people buying online want to see as many pictures as possible. And if they have the same problem as mine, it’s bad.

Attachments:

11.png (173.8 KiB)
12.png (231.2 KiB)
Fred 30 May 2020, 10:00

I just added small CSS fix, now you can see all 4 images https://take.ms/uWxMZ

Sophia Kulakova 30 May 2020, 14:35

But nothing changed for me and everything is still the same, I cleaned the cache in both the browser and the site. The arrows do not switch and I see only three pictures

Attachments:

изобро.png (199.2 KiB)
изобр.png (195.5 KiB)
Fred 02 Jun 2020, 13:53

Something wrong with your images https://take.ms/FDC7g

Sophia Kulakova 02 Jun 2020, 15:10

Yes, this problem is in images that have no description in English. The site is in the process of translation and only in the category of earrings at the moment everything is in order. When I switch to Russian, everything is fine there. True, this behavior of images is strange for me, because in Russian I also do not have a description of images everywhere, but with the display on the site they are all fine.

Fred 02 Jun 2020, 22:26

I suppose that’s because you don’t have English translation of product name https://take.ms/Mps7Z

Sophia Kulakova 03 Jun 2020, 14:20

I hope we will translate the entire site and products as soon as possible. thank

Sophia Kulakova 03 Jun 2020, 14:25

I don’t understand, but these arrows do not work for me and I don’t see the fourth image, or is it the same for others?
https://drive.google.com/file/d/1nAOW6JB8ZLv3ac7DPhaZPZlao1RoFfCX/view?usp=sharing

Fred 07 Jun 2020, 18:43

The issue has been fixed https://take.ms/SbF2i arrows works now it you have more then 3 images

Sophia Kulakova 09 Jun 2020, 12:30

God, thank you so much, everything works!