- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 29.04.20, 18:20
- Opened by: Camilla Agneta
- Closed by: Fred
- Closed on: 21.06.20, 23:22
- Reason: Closed
- Comment: Glad to help!
Ticket #17595 - Error 500 - Problem with Pk_menu after click!!
Hello!! I have a big problem with Pk_menu module. It’s appeared while I was working at layout settings.
I just pressed Pk_menu module and whole Prestashop crashed, and when I refreshed the page I got always error 500.
I couldn’t do nothing at first, but later I activated the debug mode.
In the backoffice I’ve got the following error:
<img_err>
and then a lot of attempts, I noticed that if I edit in the directory
“modules/pk_menu/” il “pk_menu.php” editing the line 1338 from:
$this→user_groups = ($this→context→customer→isLogged() ? $this→context→customer→getGroups() : array(Configuration::get(’PS_UNIDENTIFIED_GROUP’)));
to:
#$this→user_groups = ($this→context→customer→isLogged() ? $this→context→customer→getGroups() : array(Configuration::get(’PS_UNIDENTIFIED_GROUP’)));
and so commenting the line, I get this:
<img_2>
I can do something but I can’t working properly, and however, I don’t think what I did is correct ‘cause it’s visible part of menu in the shop backoffice.
I need to resolve as soon as possible because I’m stuck with my work and I really need to move on.
Thanks a lot!
Mila
Comments
Hi, Camilla.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP
I’m still waiting for an answer. Are there any news?
I have been waiting for your reply. I do not get a notification about your profile update
Where I can see the error? I can’t find it
I gave you the pictures, you can see the error as soon as you log into backoffice.
Yes, but I don’t see the error https://take.ms/pOn1v
the error is in the picture you sent.
Attachments:
error1.JPG(94.8 KiB)error2.JPG(111.1 KiB)Sorry, I missed that. Now it’s ok
Hi, the error is fixed, thanks. But I’ve new problems with the module.
In layout builder, the widgets are too slow to edit, and sometimes these disappears in the frontend, specially category tab.
The issue has been fixed. Please test to confirm the change
Updated files /www.affusoshop.com/modules/pspagebuilder/controllers/admin
Hello.
the widget “ps_categorytree” continue to disappear in the front end after you use it. Or sometimes, it remains stucked at the last category you click
Please check out theme’s documentation http://alysum5.promokit.eu/promokit/documentation/#faq7
thank you
you are welcome