• Closed by: Fred
  • Closed on: 21.06.20, 22:58
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #17676 - 500 error during install process

Prestashop V 1.7.6.4

Upload file and 500 error - theme not installed!

Using debug on the error seems to be due to pk_themesettings

Comments

Fred 04 May 2020, 22:57

Hi, Barbara.
Please disable Debug Mode and try to enable theme once more

Barbara Presutti 04 May 2020, 22:59

It’s the same! I enabled debug mode to troubleshoot the error

Fred 04 May 2020, 23:01

let me check…

Fred 04 May 2020, 23:04

The theme has been installed, please check it out

Barbara Presutti 04 May 2020, 23:12

the frontend now shows a blank page

Fred 04 May 2020, 23:13

it just worked a moment ago, what did you do?

Fred 04 May 2020, 23:14

it works now

Barbara Presutti 04 May 2020, 23:14

cleared the cache and it’s fine. Thank you

Fred 04 May 2020, 23:15

for some reason it works only in Debug Mode.
To find out what’s wrong, you have to check out server error logs