• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 08.05.20, 12:27
  • Opened by: Luca Bottillo
  • Closed by: Fred
  • Closed on: 21.06.20, 23:06
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #17750 - It does not update the modules and in the mobile the product page is white.

Hi, I’m having the following problems:

1) In the control panel I have been informed of the modules to update. When I click on “Update” it gives me the following message: " Error! Could not perform action update for module undefined "

2) On mobile, the product page is not displayed. When click on the product page is white.

I ask for assistance to solve, thanks.

Attachments:

Schermata 2020-05-08 alle 12.... (326.4 KiB)

Comments

Fred 08 May 2020, 12:43

1. you can ignore that. your modules are updated, that is just a question of version number update in database. You can reset the module to resolve that. We are looking for a solution
2. Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP