• Closed by: Fred
  • Closed on: 21.06.20, 23:21
  • Reason: Closed
  • Comment: Glad to help!

Ticket #17753 - problem after attempt to update

Hello, the other day I put a ticket on updating the theme of the web and on a problem with a module, and all the configuration I had worked perfectly before it … on the ticket it said that it was my mistake but then I saw that the debug errors were only warnings that did not influence the operation … now not even the payment platform works I have the web stopped …. when the charges had already passed and etc … I don’t know what may be happening .. .

Comments

Fred 08 May 2020, 13:53

Hi, Gloria Franco Hernandez.
A lot of text, but I can’t understand what’s wrong.
Could you please give me clear list of problems?

Gloria Franco Hernandez 08 May 2020, 19:29

https://cdn141.picsart.com/322637619415211.png?type=webp&to=min&r=480

Fred 08 May 2020, 20:30

Could you please give me some details about your problem? I don’t understand what I have to help you with

Gloria Franco Hernandez 10 May 2020, 13:48

You tried to update the theme of the web, the footer was unboxed (no elements appeared either) then you put me that there were problems on the web (then I talked to the programmers of the modules and they were not errors, only warnings, which are already corrected) to the breaker the issue in the update shows that more things were broken I have tried to fix it with a web backup, from a few hours before all these tests and more things have broken … could you tell me what is happening or what files you touched?

Fred 11 May 2020, 14:28

I have no idea what was happened.
You can see all updated files if you will download the latest theme version. find “updates” folder, and see updated files

Gloria Franco Hernandez 11 May 2020, 22:52

I wanted to update the theme as I am having trouble adding new modules and being able to adjust their positions on the hooks.

Fred 12 May 2020, 12:01

Please give me more details. What module you want to move and where?

Gloria Franco Hernandez 12 May 2020, 12:44

I wanted to update the theme as I am having trouble adding new modules and being able to adjust their positions on the hooks.

Fred 12 May 2020, 12:53

Please give me more details. What module you want to move and where?.

Gloria Franco Hernandez 12 May 2020, 13:05

Whatssap chat in footer next to the cookies module that I have currently activated.

Fred 12 May 2020, 21:27

I can’t find WhatsApp module https://take.ms/IzKOX

Gloria Franco Hernandez 12 May 2020, 22:18

Try now please, since I had to recover an old copy of my website, when you broke the footer the last time.

Fred 13 May 2020, 20:59

Something wrong with footer, do you configuring it now?

Fred 13 May 2020, 21:33

I just added “widgets” support for your WhatsApp module, not you can add it as a widget to footer builder. Add a widget “Prestashop Module” and select WhatsApp module

Gloria Franco Hernandez 13 May 2020, 21:37

Every time you touch the web (specifically the theme) it breaks … or the hooks of modules approved by prestashop cannot be added correctly. Now my website is down, when trying to access atelierdistribucion.com it returns error 500.

Gloria Franco Hernandez 13 May 2020, 21:38

Every modification that I want to do, in a normal way like any other prestashop theme, this fails or gives errors. besides loading in a very slow way … I need a solution … I can’t be almost 6 months with problems and errors …

Gloria Franco Hernandez 13 May 2020, 21:40

The web has broken I can’t even access the back office … help!

Fred 13 May 2020, 21:40

give me a moment…

Gloria Franco Hernandez 13 May 2020, 21:41

It is the second time that the web is broken by trying to put a module on the topic, that you have touched in my web fred?

Fred 13 May 2020, 21:45

now all works fine

Gloria Franco Hernandez 13 May 2020, 21:55

perfect, I just came to see it, but … is the whatsapp chat module already working?

Gloria Franco Hernandez 13 May 2020, 21:55

Why does this theme cost so much to make such simple modifications?

Fred 13 May 2020, 21:56

I just added “widgets” support for your WhatsApp module, not you can add it as a widget to footer builder. Add a widget “Prestashop Module” and select WhatsApp module.

Gloria Franco Hernandez 13 May 2020, 22:53

Now the problem is that I cannot move the button from where it is placed … I do not understand exactly why … just if it did not touch the cookie button it would be perfect.

Fred 13 May 2020, 22:54

because you added it to footer as a widget.
Add it as a widget to any other place

Gloria Franco Hernandez 14 May 2020, 13:57

It doesn’t matter where you put it, it appears in the same place:
Put in the heade and the footer, this happens

Attachments:

Captura de pantalla 2020-05-1... (25.9 KiB)
Fred 14 May 2020, 14:04

where do you want to have it?

Gloria Franco Hernandez 14 May 2020, 14:08

I would like to have it next to the cookie button without it being on top of each other … and if you can explain to me how to change it on my own it would be ideal and how to add new widgets as well. so it would be easier for me to modify parts of the web.

Fred 14 May 2020, 14:17

is it ok? https://take.ms/i7aOc

use CSS:

body .asagiSabit {bottom:25px;right:80px}