• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 10.05.20, 20:36
  • Opened by: Fernando Zanon
  • Closed by: Fred
  • Closed on: 21.06.20, 23:10
  • Reason: Closed
  • Comment: Glad to help!

Ticket #17791 - Unexpected margin product page

Good afternoon, I try to configure my theme, but a strange margin appears to me. The image appears much smaller than it should. And it happens in all the tumbtails on the web. The actual size of the image does not appear, or the one established in the CSS.

I also try to create widwets with the page creator, but it doesn’t catch the changes.

thanks!

Attachments:

Captura de pantalla 2020-05-1... (612.7 KiB)
Captura de pantalla 2020-05-1... (0.99 MiB)
Captura de pantalla 2020-05-1... (373.1 KiB)

Comments

Fred 11 May 2020, 10:43
Fernando Zanon 11 May 2020, 10:56

Sorry? What do you mean?
On the other hand, the web builder does not work on the product page. I add elements, but I don’t see changes.

Fred 11 May 2020, 11:14

1. I added a space, as you asked.
2. Do you use some cache module?

Fernando Zanon 11 May 2020, 11:25

It is that I have not touched the template, what space should I create? The problem is that the image looks small!
No, I don’t use cache.
I removed and disabled it for development.
And not only in the main one. All product images on the web are smaller than they should be.
and Page Builder Editor doesn’t work.

Fred 11 May 2020, 11:28

you don’t have to create any spaces, I just did what you asked me for.
Is that a solution for you to rate us with 1 star? do you think it will help you?
We are always here and doing our best to help our customers as soon as possible

Fernando Zanon 11 May 2020, 11:31

I can modify it.
But I only had problems since I installed the theme.
A 500 error for disabling AMP, I can’t see the images as your template …

Fred 11 May 2020, 11:35

Could you please give me a link to a page where I can see that 500 error?

Fernando Zanon 11 May 2020, 11:40

Now it’s not here, I solved it last night.
The front did not work at night.

Fred 11 May 2020, 11:42

no, that’s not right, I fixed it immediately at 00:00

Fred 11 May 2020, 11:44

trying to figure out what’s wrong with Product Page builder

Fred 11 May 2020, 12:09

Product page builder works now https://take.ms/SjVxX

Fernando Zanon 11 May 2020, 12:27

Thank you! And now how can I do to have the design I had before and see the image in its full size? Thanks

Fred 11 May 2020, 12:27

Just switch to “default” product page layout

Fernando Zanon 11 May 2020, 12:30

Perfect I see the design I had!
Although the images are not yet in full size..

Fred 11 May 2020, 12:37

Do you want to hide thumbnails? Please check out themes documentation https://alysum5.promokit.eu/promokit/documentation/#product_page

Fernando Zanon 11 May 2020, 12:46

No..
I want the images to be full size.
The image that should take up more size (cover) is smaller than usual.

Fred 11 May 2020, 12:47

Do you have na example?

Fernando Zanon 11 May 2020, 12:50

In the first captures of the thread ..
I’m testing the Builder, but still can’t add elements.
I have added a text between the price and the next item, but it is not displayed.

Attachments:

Captura de pantalla 2020-05-1... (391 KiB)
Fred 11 May 2020, 12:53

But I see it https://take.ms/My3oG

Fernando Zanon 11 May 2020, 12:55

Excuse me then !! It will take time to load!
Only the image problem remains. :)

Fred 11 May 2020, 12:55

I still can’t understand image problems, what do you want to do?

Fernando Zanon 11 May 2020, 12:58

The cover image of the product does not fill the entire box.
There is a large margin between the image and the box.
And in the template of your theme, it occupies all that space.
I do not know if I explain.

Attachments:

Captura de pantalla 2020-05-1... (612.7 KiB)
Fred 11 May 2020, 13:05

That is not theme’s problem. See your image - http://s808128487.mialojamiento.es/24-large_default/traje-martinijacquard.jpg as you can see it’s generated in that way and the theme just display it as is.
Please read carefully about images in the theme documentation http://alysum5.promokit.eu/promokit/documentation/#images

Fernando Zanon 11 May 2020, 13:06

Okay, I’ll check it out.
Thank you very much for the help. I’m going to change my mind.
But I’m reviewing, and image settings seem correct.
The image does not correspond. Sorry.

Attachments:

Captura de pantalla 2020-05-1... (612.7 KiB)
Fernando Zanon 11 May 2020, 13:14

Okay, solved.

Thank you.

Fred 11 May 2020, 13:17

I’m kindly ask you to remove your rating

Fernando Zanon 11 May 2020, 19:08

I’ve already changed it. Sorry.

Fernando Zanon 11 May 2020, 19:09

I have tried to change the fonts in css because in the manual I don’t see the necessary files to include my fonts in the menu.
When doing that, the builder has been disconnected from the product page …

Fred 11 May 2020, 19:16

Let me check…

Fred 11 May 2020, 19:17

Please make sure you have selected your product page layout https://take.ms/pbaRf