• Closed by: Fred
  • Closed on: 21.06.20, 23:21
  • Reason: Closed
  • Comment: Glad to help!

Ticket #17853 - New installation : You are not allowed to enable this module

Hi,

We are trying to install the theme on Orestaship 1.7.3.3

We are able to upload the theme.

But when we click on “use this theme”, we get a message saying: “ You are not allowed to enable this module”

Could you check?

Comments

Fred 13 May 2020, 12:02

Hi, Hajer von der Weid.
Please update your prestashop to latest version

Hajer von der Weid 14 May 2020, 09:40

Hi,

When you use the latest version, we get internal 500 error once we click on “use the theme” button.
Please help us to get it installed soon.

Fred 14 May 2020, 10:14

Hi, Hajer von der Weid.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP

Hajer von der Weid 14 May 2020, 15:01

Hi,

We could install on the latest version.
But when we click on “Theme settings 2020” it leads to Internal 500 page.

Fred 14 May 2020, 15:04

I have enabled Debug Mode, now it works. To find out what’s wrong we need to check out server error logs

Hajer von der Weid 14 May 2020, 15:10

Yes it seem to be working fine now. Thank you

Fred 14 May 2020, 15:14

ok