- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 13.05.20, 11:45
- Opened by: Hajer von der Weid
- Closed by: Fred
- Closed on: 21.06.20, 23:21
- Reason: Closed
- Comment: Glad to help!
Ticket #17853 - New installation : You are not allowed to enable this module
Hi,
We are trying to install the theme on Orestaship 1.7.3.3
We are able to upload the theme.
But when we click on “use this theme”, we get a message saying: “ You are not allowed to enable this module”
Could you check?
Comments
Hi, Hajer von der Weid.
Please update your prestashop to latest version
Hi,
When you use the latest version, we get internal 500 error once we click on “use the theme” button.
Please help us to get it installed soon.
Hi, Hajer von der Weid.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP
Hi,
We could install on the latest version.
But when we click on “Theme settings 2020” it leads to Internal 500 page.
I have enabled Debug Mode, now it works. To find out what’s wrong we need to check out server error logs
Yes it seem to be working fine now. Thank you
ok