• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 14.05.20, 14:22
  • Opened by: Luca Siesser

Ticket #17880 - error 500 after update to Alysum v.5.5.0

Hi,

after the update and new theme setting module install I have error 500 on desktop, the mobile amp version works but i receive an error when I try to update to promokit amp 1.1.2 - Error!
Could not perform action update for module undefined

Luca

Comments

Fred 14 May 2020, 14:27

it works now, but you have to configure it

Luca Siesser 14 May 2020, 14:28

Fred, do you mean I lost all my configuration?

Luca

Fred 14 May 2020, 14:30

We have released new most important module Theme Settings, so yes, some settings could be reseted, you just need to configure it once more

Luca Siesser 14 May 2020, 14:34

the home page default layout is present in page builder.. how I have to activate it?

Fred 14 May 2020, 14:41

you still don't know how to make "default" layout? https://take.ms/rocJG

Luca Siesser 14 May 2020, 14:45

Fred, as you can see it's already default

Attachments:

Fred 14 May 2020, 14:50

Something wrong with your header layout. Try to build a new one.
There is one useful widget available - "Header Items" we recommend to use it

Luca Siesser 14 May 2020, 14:53

ok for the header but now I neither can access to the BO as you can see in the attached file because there is an error from a moduel that isn't installed.

Attachments:

Fred 14 May 2020, 14:54

try now.

Luca Siesser 14 May 2020, 15:19

Fred.. I can rebuild the header but I have exception everywhere.. the homepage layout is present and is set like default but it doesn't work.. the same for category page.. product page.. every time I apply a mod I go in an exception..
Please, take a look or I recover the backup..

Fred 14 May 2020, 15:41

give me a moment

Fred 14 May 2020, 15:47

please try now

Luca Siesser 14 May 2020, 16:14

Hi Fred,

thank you but there is a lot of other problems

1. header, if select to use header builder, I have an exception, attached
2. if I click on a category, I have another exception, attached
3. the images gallery in the home page might be aligned on a row but every image occupy the entire page, attached

Luca

Luca Siesser 14 May 2020, 17:16

Fred,

I tried again with the header but every time I active the header builder I've an exception or a 500 error
My original header was nothing different than the one you use on classic demo

Please, kindly let me know what I have to do because the website is offline already from hours..

Luca

Fred 14 May 2020, 17:16

give me a moment.

Fred 14 May 2020, 17:21

I just build a new header what I asked you to do and now it works. Please configure it as you need

Luca Siesser 14 May 2020, 17:23

Fred, no I did it three times... header-soundimage, you can find it in the header list

Fred 14 May 2020, 17:24

but now it works

Luca Siesser 14 May 2020, 17:25

yes.. but I did exactly what you asked and you can see it

Luca Siesser 14 May 2020, 18:26

2. if I click on a category, I have another exception
3. the images gallery in the home page might be aligned on a row but every image occupy the entire page

Luca Siesser 14 May 2020, 19:14

2. I disabled the debug and now category are accessible.. could you check which is the problem..
3. I tried to rebuild it without any difference
4. could you let me know ho to remove the title for the search icon in the header, see attached
5. the reveslider doesn't appear anymore in the home page, it is active and the slide is selected

Attachments:

Luca Siesser 15 May 2020, 14:05

Good Morning Fred,

could you let me know something regarding these problems happen after the update:

1. the revslider in home page doesn't load
2. category in debug mode doesn't work, I disabled the debug mode and now category are accessible.. could you check which is the problem..
3. the image gallery in home page doesn't work, the fourth row in the page builder, I tried to rebuild it without any difference
4. could you let me know ho to remove the title for the search icon in the header, see attached

Best regards,
Luca

Fred 15 May 2020, 14:28

1. Please make sure it's enabled
2. read carefully the error message when debug mode is enabled

 /home/ktsoundi/public_html/override/controllers/front/listing/CategoryController.php on line 26

that is not the theme's file
3. works now
4. add a new "Header Items" widget, there you can configure search view

Luca Siesser 15 May 2020, 15:34

Hi Fred,

thank you very much.
There is another problem, it's impossible to scroll the home page, all the other page works

1. solved, thank you
2. I check
3. I can't check because it's impossible to scrollo the home page
4. solved, thank you

Luca

Fred 15 May 2020, 15:49

fixed

Luca Siesser 21 May 2020, 17:11

Hi Fred,

the Revslider doesn't load again, I didn't modify it.. could you let me know how do you solve this last time so I don't stress you anymore?
Regarding Full Page Slider in your Modules page, if I activate it, I cannot scroll the home page any more.

Best regards,
Luca

Fred 21 May 2020, 18:31

I just added a fix into the file /public_html/modules/revsliderprestashop/revsliderprestashop.php but you seems have enabled Opcache what doesn't load updated file