- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 14.05.20, 14:22
- Opened by: lsiesser
- Closed by: Fred
- Closed on: 21.06.20, 23:59
- Reason: Closed
- Comment: Glad to help!
Ticket #17880 - error 500 after update to Alysum v.5.5.0
Hi,
after the update and new theme setting module install I have error 500 on desktop, the mobile amp version works but i receive an error when I try to update to promokit amp 1.1.2 - Error!
Could not perform action update for module undefined
Luca
Comments
it works now, but you have to configure it
Fred, do you mean I lost all my configuration?
Luca
We have released new most important module Theme Settings, so yes, some settings could be reseted, you just need to configure it once more
the home page default layout is present in page builder.. how I have to activate it?
you still don’t know how to make “default” layout? https://take.ms/rocJG
Fred, as you can see it’s already default
Attachments:
Schermata 2020-05-14 alle 14....(239.3 KiB)Something wrong with your header layout. Try to build a new one.
There is one useful widget available - “Header Items” we recommend to use it
ok for the header but now I neither can access to the BO as you can see in the attached file because there is an error from a moduel that isn’t installed.
Attachments:
Schermata 2020-05-14 alle 14....(145.7 KiB)try now.
Fred.. I can rebuild the header but I have exception everywhere.. the homepage layout is present and is set like default but it doesn’t work.. the same for category page.. product page.. every time I apply a mod I go in an exception..
Please, take a look or I recover the backup..
give me a moment
please try now
Hi Fred,
thank you but there is a lot of other problems
1. header, if select to use header builder, I have an exception, attached
2. if I click on a category, I have another exception, attached
3. the images gallery in the home page might be aligned on a row but every image occupy the entire page, attached
Luca
Attachments:
Schermata 2020-05-14 alle 16....(713.6 KiB)Schermata 2020-05-14 alle 16....(232.1 KiB)Fred,
I tried again with the header but every time I active the header builder I’ve an exception or a 500 error
My original header was nothing different than the one you use on classic demo
Please, kindly let me know what I have to do because the website is offline already from hours..
Luca
give me a moment.
I just build a new header what I asked you to do and now it works. Please configure it as you need
Fred, no I did it three times… header-soundimage, you can find it in the header list
but now it works
yes.. but I did exactly what you asked and you can see it
2. if I click on a category, I have another exception
3. the images gallery in the home page might be aligned on a row but every image occupy the entire page
2. I disabled the debug and now category are accessible.. could you check which is the problem..
3. I tried to rebuild it without any difference
4. could you let me know ho to remove the title for the search icon in the header, see attached
5. the reveslider doesn’t appear anymore in the home page, it is active and the slide is selected
Attachments:
Schermata 2020-05-14 alle 19....(8.6 KiB)Good Morning Fred,
could you let me know something regarding these problems happen after the update:
1. the revslider in home page doesn’t load
2. category in debug mode doesn’t work, I disabled the debug mode and now category are accessible.. could you check which is the problem..
3. the image gallery in home page doesn’t work, the fourth row in the page builder, I tried to rebuild it without any difference
4. could you let me know ho to remove the title for the search icon in the header, see attached
Best regards,
Luca
1. Please make sure it’s enabled
2. read carefully the error message when debug mode is enabled
that is not the theme’s file
3. works now
4. add a new “Header Items” widget, there you can configure search view
Hi Fred,
thank you very much.
There is another problem, it’s impossible to scroll the home page, all the other page works
1. solved, thank you
2. I check
3. I can’t check because it’s impossible to scrollo the home page
4. solved, thank you
Luca
fixed
Hi Fred,
the Revslider doesn’t load again, I didn’t modify it.. could you let me know how do you solve this last time so I don’t stress you anymore?
Regarding Full Page Slider in your Modules page, if I activate it, I cannot scroll the home page any more.
Best regards,
Luca
I just added a fix into the file /public_html/modules/revsliderprestashop/revsliderprestashop.php but you seems have enabled Opcache what doesn’t load updated file