• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 15.05.20, 12:14
  • Opened by: Andrej Pavlik

Ticket #17906 - Prestashop AMP module not working correctly

Hello, the cart in amp module not working good. If I add products in the cart and display the cart, not all products are shown, only one. Sometimes it counts maybe 15 products in the cart, but if I click on cart, it shows no product. It is totaly not working.



Andrej Pavlik 15 May 2020, 12:14
Fred 15 May 2020, 12:19

Hi, Andrej Pavlik.
Please check out AMP documentation first. There is description of cart issue https://alysum5.promokit.eu/promokit/documentation/amp/troubleshooting.html

Andrej Pavlik 15 May 2020, 12:55

I have changed the settings, better, but still not ok, for instance, at top right showing 4 items, after clickt to cart showing only two.


Fred 15 May 2020, 13:21

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Andrej Pavlik 22 May 2020, 08:34

Hello, I have updated the details. Please take a look at the AMP checkuot.

Fred 22 May 2020, 11:28

I can't find AMP module in your server, could you please give me a path?

Andrej Pavlik 22 May 2020, 11:53

I apologize, It should be OK now.

Fred 22 May 2020, 12:57

I have updated AMP to latest version, please test it out now https://take.ms/3CcH5

Andrej Pavlik 22 May 2020, 13:05

It is doing the same .. please enter the cart - where doscount code should be added. If I add more products - 3,4 it it showing only 2 products in the cart, or nothing. I am including screenshot. Thanks.


Fred 22 May 2020, 13:44

Ok, I see, try to find a solution as soon as possible

Andrej Pavlik 22 May 2020, 13:45

Thank you. than I will buy more licences for clients.

Fred 22 May 2020, 13:57

1. But your product doesn't have images https://take.ms/asr7W

2. I can't reproduce the issue with cart, it always show all products for me https://take.ms/op1j0

Andrej Pavlik 22 May 2020, 14:14

1 - yes, its test version of shop - no images are needed for test purposes.
2 - please watch this video - https://www.youtube.com/watch?v=foZe66Xygko

Fred 22 May 2020, 15:10

Strange issue, never see it before. Trying to find a reason of the issue

Fred 24 May 2020, 13:38

it seems works now, please test it out https://take.ms/F04ol

Andrej Pavlik 25 May 2020, 15:29

Hello, seems to work, now. What was it? I am going to move the module on live site fasardiofficial.sk ... was there something special to know to move the module?

Fred 25 May 2020, 21:35

Honestly, I have no idea why it started to work
you just need to copy two folders

Andrej Pavlik 26 May 2020, 07:49

Hello, still not working, I deleted browser history, added 4 products and I see only 2 in cart.

Andrej Pavlik 26 May 2020, 09:14

Tried to install module on live version .. https://www.fasardiofficial.sk/mobile/ .. even can not add product to cart .. I am totaly dissapointed...

Fred 26 May 2020, 10:14

I need access to your live store to check out what's wrong